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1. Service Levels: Include when specific performance metrics need to be maintained

2. Data Protection: Required when personal data processing is involved

3. Insurance: Include when specific insurance coverage is required

4. Non-Compete: Add when restricting competitive activities is necessary

5. Change Control: Include for complex services requiring formal change management

6. Audit Rights: Add when client needs rights to audit provider's operations or records

7. Business Continuity: Include for critical services requiring disaster recovery planning

8. Anti-Corruption: Add for high-value contracts or when dealing with government entities

9. Environmental Compliance: Include when environmental impacts are relevant

10. Subcontracting: Add when service provider may need to engage subcontractors

1. Schedule 1 - Service Description: Detailed technical specifications of services/goods

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, rates, and payment milestones

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics and measurement criteria

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Personnel: Key personnel and their roles in service delivery

6. Schedule 6 - Technical Requirements: Specific technical or operational requirements

7. Schedule 7 - Approved Subcontractors: List of pre-approved subcontractors if applicable

8. Appendix A - Forms and Templates: Standard forms for various processes like change requests

9. Appendix B - Contact Details: Contact information for key personnel and escalation matrix

10. Appendix C - Compliance Requirements: Specific regulatory or compliance requirements