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1. Data Protection: Required when personal data processing is involved in service delivery

2. Disaster Recovery: Important for critical systems requiring specific recovery procedures

3. Change Control: Needed when service scope or specifications may require formal variation procedures

4. Security Requirements: Important for services involving access to sensitive systems or data

5. Training Services: Include when user training is part of the support package

6. Warranty: Additional warranties beyond standard service commitments

7. Insurance: Specific insurance requirements beyond standard coverage

8. Exit Management: Detailed procedures for service transition at agreement end

9. Compliance with Laws: Specific regulatory compliance requirements for regulated industries

1. Schedule 1 - Service Description: Detailed description of maintenance and support services

2. Schedule 2 - Service Level Agreement: Detailed service levels, metrics, and measurement methods

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and rate cards

4. Schedule 4 - Supported Systems: List and details of systems covered by the agreement

5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts and escalation paths for both parties

6. Schedule 6 - Change Control Procedure: Detailed process for managing changes to services or systems

7. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery

8. Appendix B - Report Templates: Standard formats for service reports and documentation