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1. Change Control: Process for managing changes to scope, timeline, or deliverables - include when project scope may evolve

2. Service Levels: Specific performance metrics and associated remedies - include for ongoing services

3. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

4. Data Protection: GDPR and data protection obligations - include when personal data is processed

5. Security Requirements: Specific security protocols and requirements - include for technology projects

6. Transition Services: Handover and knowledge transfer requirements - include when service transition is complex

7. Regulatory Compliance: Industry-specific regulatory requirements - include for regulated industries

8. Insurance Requirements: Specific insurance coverage requirements - include for high-risk services

9. Exit Management: Detailed exit process and obligations - include for long-term or complex services

1. Schedule 1 - Technical Specifications: Detailed technical requirements and specifications for the services

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of costs, rates, and payment milestones

3. Schedule 3 - Project Plan: Detailed project timeline, dependencies, and resource allocation

4. Schedule 4 - Service Levels and KPIs: Detailed performance metrics and measurement methodology

5. Schedule 5 - Personnel: Key personnel, roles, and responsibilities

6. Appendix A - Change Request Template: Standard template for requesting and documenting changes

7. Appendix B - Acceptance Test Criteria: Detailed acceptance testing procedures and criteria

8. Appendix C - Progress Report Template: Standard format for progress reporting

9. Appendix D - Security Policies: Applicable security policies and procedures