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Cloud Services Agreement

Cloud Services Agreement Template for Ireland

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Key Requirements PROMPT example:

Cloud Services Agreement

"I need a Cloud Services Agreement for a SaaS platform providing financial services software to Irish banking institutions, with strong emphasis on data protection, security requirements, and regulatory compliance, including scheduled quarterly security audits."

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Document background
This Cloud Services Agreement template is designed for use in cloud computing service arrangements governed by Irish law. It is particularly suitable for businesses providing or procuring Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), or Infrastructure-as-a-Service (IaaS) solutions. The agreement incorporates requirements from key Irish and EU regulations, including the GDPR, Data Protection Act 2018, and Electronic Commerce Act 2000. It addresses essential aspects such as service delivery, data protection, security measures, service levels, and support commitments. This template is structured to provide comprehensive coverage of both technical and commercial requirements while maintaining compliance with Irish legal frameworks for digital services and data protection.
Suggested Sections

1. Parties: Identification of the contracting parties including registered addresses and company details

2. Background: Context of the agreement and high-level purpose

3. Definitions: Defined terms used throughout the agreement

4. Services: Description of cloud services scope, service levels, and support

5. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements

6. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences

7. Data Protection and Security: GDPR compliance, data processing terms, security requirements

8. Intellectual Property Rights: IP ownership, licenses, and restrictions

9. Confidentiality: Protection of confidential information and trade secrets

10. Term and Termination: Contract duration, renewal, termination rights and consequences

11. Liability and Indemnities: Limitation of liability, exclusions, and indemnification obligations

12. Force Majeure: Events beyond reasonable control and their handling

13. General Provisions: Standard boilerplate including notices, assignment, amendments

Optional Sections

1. Professional Services: Include when additional implementation, configuration, or consulting services are provided

2. Disaster Recovery: Include for critical services requiring specific recovery commitments

3. Insurance: Include for high-value or high-risk services requiring specific insurance coverage

4. Change Control: Include for complex services requiring formal change management processes

5. Export Control: Include when services involve cross-border data transfers or technology exports

6. Anti-Bribery and Corruption: Include for public sector customers or when required by corporate policies

7. Environmental, Social and Governance: Include when ESG commitments are required

8. Audit Rights: Include for regulated customers or when extensive compliance verification is needed

Suggested Schedules

1. Service Description: Detailed technical specifications of cloud services

2. Service Level Agreement: Performance metrics, measurement, and service credits

3. Support Services: Support tiers, response times, and escalation procedures

4. Security Requirements: Detailed security controls, standards, and procedures

5. Data Processing Agreement: GDPR-compliant data processing terms and details

6. Pricing and Payment Schedule: Detailed pricing, volume discounts, and payment milestones

7. Business Continuity Plan: Disaster recovery and business continuity procedures

8. Exit Plan: Transition assistance and data return procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions





















































Clauses





































Relevant Industries

Information Technology

Financial Services

Healthcare

Retail

Manufacturing

Professional Services

Education

Government

Telecommunications

Media and Entertainment

Insurance

E-commerce

Logistics and Supply Chain

Real Estate

Energy and Utilities

Relevant Teams

Legal

Information Technology

Information Security

Procurement

Compliance

Risk Management

Operations

Commercial

Data Protection

Infrastructure

Service Delivery

Solutions Architecture

Vendor Management

Digital Transformation

Enterprise Architecture

Relevant Roles

Chief Technology Officer

Chief Information Officer

IT Director

Legal Counsel

Procurement Manager

Information Security Manager

Data Protection Officer

Cloud Services Manager

Technical Operations Director

Commercial Director

Risk Manager

Compliance Officer

Solutions Architect

Service Delivery Manager

Contract Manager

Privacy Officer

Enterprise Architect

Digital Transformation Director

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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