This document template is designed for organizations needing to establish a formal SLA Purchasing agreement under Indonesian law. It is particularly useful when a company requires regular procurement of services with specific performance standards and measurable metrics. The agreement combines elements of traditional purchasing contracts with service level commitments, making it suitable for ongoing service relationships where quality and performance monitoring are crucial. It incorporates requirements from Indonesian commercial law, including the Civil Code (Kitab Undang-undang Hukum Perdata) and relevant trade regulations, while providing flexibility to adapt to various service types and industry requirements. The document should be used when establishing new service procurement relationships or formalizing existing ones where defined service levels and regular purchasing activities are involved.
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1. Parties: Identification and details of the service provider and purchaser
2. Background: Context of the agreement and relationship between parties
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided and purchasing arrangements
5. Service Levels: Specific performance metrics, standards and measurement criteria
6. Purchase Orders and Delivery: Process for submitting and fulfilling purchase orders
7. Pricing and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
8. Performance Monitoring: Methods for monitoring and reporting service level performance
9. Governance and Escalation: Management structure and issue escalation procedures
10. Term and Termination: Duration of agreement and termination provisions
11. Confidentiality: Protection of confidential information and trade secrets
12. Warranties and Representations: Standard warranties regarding service delivery and compliance
13. Liability and Indemnification: Allocation of risks and responsibilities between parties
14. Dispute Resolution: Process for resolving disputes under Indonesian law
1. Force Majeure: Provisions for handling events beyond reasonable control - include if operating in areas with natural disaster risks or political instability
2. Insurance: Specific insurance requirements - include if high-value goods or services are involved
3. Intellectual Property Rights: IP ownership and licensing terms - include if services involve creation or use of intellectual property
4. Data Protection: Data handling and privacy requirements - include if personal or sensitive data is processed
5. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
6. Environmental Compliance: Environmental standards and requirements - include if services have environmental impact
7. Anti-Corruption Compliance: Anti-bribery and corruption provisions - include for high-value contracts or government-related services
1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided
2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methods, and reporting requirements
3. Schedule 3 - Pricing Schedule: Detailed pricing structure, rates, and calculation methods
4. Schedule 4 - Purchase Order Template: Standard form for submitting purchase orders
5. Schedule 5 - Operational Procedures: Detailed procedures for day-to-day operations and service delivery
6. Schedule 6 - Contact Details: Key personnel and contact information for both parties
7. Schedule 7 - Service Credits: Calculation and application of service credits for performance failures
8. Appendix A - Compliance Requirements: Specific Indonesian regulatory requirements and compliance standards
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Manufacturing
Logistics and Supply Chain
Financial Services
Telecommunications
Business Process Outsourcing
Healthcare Services
Professional Services
Industrial Services
Facility Management
Energy and Utilities
Retail
Relevant Teams
Procurement
Legal
Operations
Supply Chain
Vendor Management
Compliance
Finance
Commercial
Risk Management
Service Delivery
Relevant Roles
Procurement Manager
Contract Manager
Vendor Relationship Manager
Operations Director
Supply Chain Manager
Legal Counsel
Commercial Director
Chief Procurement Officer
Purchasing Specialist
Service Delivery Manager
Compliance Officer
Business Unit Head
Category Manager
Strategic Sourcing Manager
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