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1. Data Protection: Required when personal data processing is involved, detailing data handling procedures and compliance requirements

2. Disaster Recovery: Include when service continuity is critical, specifying backup and recovery procedures

3. Security Requirements: Required for services involving sensitive information or systems access

4. Training and Knowledge Transfer: Include when service provider must provide training or documentation

5. Transition Services: Required when complex service transition or exit arrangements are needed

6. Compliance and Audit Rights: Include when regulatory compliance or regular audits are necessary

7. Insurance Requirements: Include when specific insurance coverage is required for service delivery

1. Schedule A - Service Descriptions: Detailed technical specifications of services to be provided

2. Schedule B - Service Level Metrics: Specific performance metrics, measurement methods, and targets

3. Schedule C - Price Schedule: Detailed pricing information, rate cards, and payment milestones

4. Schedule D - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule E - Service Credit Calculations: Formulas and examples for calculating service credits

6. Schedule F - Required Reports: Templates and specifications for required service level reports

7. Schedule G - Transition Plan: Detailed plan for service implementation or transition

8. Appendix 1 - Technical Requirements: Specific technical requirements and standards

9. Appendix 2 - Contact Directory: List of key contacts and roles for both parties