1. Parties: Identifies and provides full legal details of the Principal and Agent
2. Background: Explains the context of the agreement and the parties' intention to enter into an agency relationship
3. Definitions: Defines key terms used throughout the agreement
4. Appointment and Scope: Formally establishes the agency relationship and defines the scope of services
5. Term and Termination: Specifies the duration of the agreement and conditions for termination
6. Service Levels: Details the agreed service levels, performance standards, and metrics
7. Agent's Obligations: Outlines the specific duties and responsibilities of the Agent
8. Principal's Obligations: Specifies the duties and responsibilities of the Principal
9. Fees and Payment: Details the compensation structure, payment terms, and related procedures
10. Performance Monitoring: Describes how service levels will be measured and monitored
11. Reporting Requirements: Specifies the reports, frequency, and content required from the Agent
12. Confidentiality: Addresses the handling and protection of confidential information
13. Data Protection: Ensures compliance with PIPEDA and other applicable privacy laws
14. Intellectual Property: Addresses ownership and usage rights of intellectual property
15. Liability and Indemnification: Sets out liability limitations and indemnification obligations
16. Insurance: Specifies required insurance coverage
17. Force Majeure: Addresses circumstances beyond parties' control
18. Governing Law: Specifies Canadian law as governing law and jurisdiction
19. General Provisions: Includes standard boilerplate clauses
