This SaaS Software License Agreement is essential for companies providing software solutions in Indonesia's growing digital market. It serves as the primary contract governing the relationship between software providers and their customers, incorporating crucial elements required by Indonesian law, particularly the Electronic Information and Transactions Law (UU ITE) and related regulations. The document should be used when establishing a software-as-a-service arrangement in Indonesia, whether for domestic or international providers serving the Indonesian market. It covers essential aspects such as service delivery, data protection, intellectual property rights, service levels, and compliance with local regulations, while providing clear terms for subscription-based access to software solutions. The agreement is structured to protect both provider and customer interests while ensuring alignment with Indonesian legal requirements for electronic systems and transactions.
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1. Parties: Identification of the parties entering into the agreement, including their legal status and registration details as required by Indonesian law
2. Background: Context of the agreement and brief description of the SaaS solution being licensed
3. Definitions: Detailed definitions of terms used throughout the agreement, including technical terms and Indonesian legal terminology
4. License Grant: Scope of the software license, access rights, and usage limitations
5. Service Availability and Support: Service level commitments, maintenance, and technical support terms
6. Fees and Payment: Pricing, payment terms, taxes, and billing procedures
7. Data Protection and Security: Compliance with Indonesian data protection laws, security measures, and data handling procedures
8. Intellectual Property Rights: IP ownership, restrictions, and protections under Indonesian copyright law
9. Confidentiality: Protection of confidential information and trade secrets
10. Term and Termination: Duration, renewal terms, and termination conditions
11. Warranties and Disclaimers: Service warranties and limitations aligned with Indonesian consumer protection laws
12. Limitation of Liability: Liability caps and exclusions permitted under Indonesian law
13. Force Majeure: Events excusing performance under Indonesian legal principles
14. Governing Law and Dispute Resolution: Application of Indonesian law and dispute resolution procedures
15. General Provisions: Standard boilerplate clauses adapted to Indonesian legal requirements
1. Professional Services: Include when additional implementation, training, or consulting services are provided
2. Third-Party Integrations: Include when the SaaS solution integrates with third-party services or applications
3. Disaster Recovery: Include for enterprise clients requiring specific disaster recovery commitments
4. Compliance with Industry Standards: Include when serving regulated industries with specific compliance requirements
5. Service Level Credits: Include when offering financial compensation for service level failures
6. User Subscription Terms: Include when offering different subscription tiers or user-based pricing
7. Content License: Include when user-generated content is part of the service
8. Insurance Requirements: Include for enterprise clients requiring specific insurance coverage
1. Service Level Agreement (SLA): Detailed service level metrics, measurements, and remedies
2. Technical Specifications: Detailed description of the SaaS solution's technical features and requirements
3. Security Requirements: Specific security measures and compliance requirements
4. Support Services: Detailed support procedures, response times, and escalation processes
5. Fee Schedule: Detailed pricing, payment terms, and calculation methods
6. Data Processing Agreement: Detailed terms for processing personal data in compliance with Indonesian regulations
7. Acceptable Use Policy: Detailed rules and restrictions for using the SaaS solution
8. Service Configuration: Customer-specific configuration and customization details
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
E-commerce
Financial Services
Healthcare
Education
Manufacturing
Professional Services
Retail
Telecommunications
Government Services
Banking
Insurance
Logistics
Real Estate
Construction
Relevant Teams
Legal
Information Technology
Procurement
Compliance
Sales
Operations
Risk Management
Contract Administration
Information Security
Business Development
Product Management
Customer Success
Finance
Software Development
Relevant Roles
Chief Technology Officer
Legal Counsel
Procurement Manager
IT Director
Compliance Officer
Software License Manager
Contract Administrator
Chief Information Officer
Sales Director
Chief Legal Officer
Business Development Manager
IT Procurement Specialist
Risk Manager
Operations Manager
Digital Transformation Manager
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