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1. Data Protection and Privacy: Required when services involve handling personal or sensitive data

2. Business Continuity: Include when continuous service operation is critical to the client

3. Environmental Standards: Add when specific environmental compliance or green office practices are required

4. Security Requirements: Include for services involving access control or security-sensitive areas

5. Staff Requirements: Add when specific staff qualifications or security clearances are needed

6. Technology Standards: Include when services involve specific technology or software requirements

7. Change Management: Add for complex service environments requiring formal change procedures

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services provided

2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for different types of issues

5. Schedule 5 - Required Reports: Templates and specifications for required service reports

6. Schedule 6 - Operating Procedures: Detailed procedures for routine operations and special circumstances

7. Appendix A - Site Plan: Floor plans and location details where services are to be provided

8. Appendix B - Equipment Inventory: List of equipment covered under the service agreement