The Customer Consent Form is a crucial document required under Indonesian law for any organization collecting and processing personal data from customers. This document became particularly important following the implementation of Law No. 27 of 2022 on Personal Data Protection (PDP Law), which introduced stricter requirements for obtaining valid consent. The form should be used whenever collecting personal data from customers in Indonesia, ensuring compliance with local data protection regulations while maintaining transparency in data processing activities. It serves as both a legal protection for the organization and an informative document for customers, clearly outlining how their personal data will be handled, their rights as data subjects, and the specific purposes for which their data will be used.
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1. Introduction and Parties: Identifies the data controller (company) and the data subject (customer), including relevant contact details
2. Purpose of Data Collection: Clear explanation of why personal data is being collected and how it will be used, in compliance with PDP Law requirements
3. Types of Personal Data: Detailed list of personal data categories that will be collected and processed
4. Data Processing Activities: Description of how the personal data will be processed, stored, and protected
5. Data Subject Rights: Explanation of the customer's rights under the PDP Law, including right to access, correct, and delete data
6. Data Retention Period: Information about how long the personal data will be retained
7. Consent Declaration: Clear statement of consent with signature/acknowledgment section
1. International Data Transfer: Required when personal data may be transferred outside of Indonesia
2. Third-Party Sharing: Include when personal data will be shared with third parties
3. Special Categories of Data: Required when collecting sensitive personal data such as health information, religious beliefs, or biometric data
4. Marketing Communications: Include when consent for marketing communications is being sought
5. Digital/Electronic Consent Provisions: Required when consent is obtained through electronic means
1. Schedule A - Detailed Data Categories: Comprehensive list of all personal data categories and specific data points to be collected
2. Schedule B - Third Party Recipients: List of third parties with whom data may be shared, including their purposes and locations
3. Schedule C - Security Measures: Description of technical and organizational measures implemented to protect personal data
4. Appendix 1 - Data Subject Rights Procedure: Detailed procedure for exercising data subject rights under the PDP Law
Relevant legal definitions
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Financial Services
Healthcare
E-commerce
Retail
Technology
Telecommunications
Insurance
Education
Travel and Hospitality
Professional Services
Banking
Real Estate
Relevant Teams
Legal
Compliance
Data Protection
Customer Service
Information Technology
Risk Management
Operations
Marketing
Information Security
Business Development
Customer Relations
Relevant Roles
Data Protection Officer
Legal Counsel
Compliance Manager
Privacy Officer
Customer Service Manager
IT Security Manager
Risk Manager
Operations Director
Chief Privacy Officer
Marketing Manager
Customer Relations Manager
Information Security Officer
Business Development Manager
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