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The Business Complaint Letter To Supplier is an essential business document used in the Indonesian commercial context when a company needs to formally address issues with goods or services received from a supplier. This document type is particularly relevant under Indonesian law, where formal written communication is crucial for establishing a paper trail in commercial disputes. It should be used when informal communication channels have not resolved the issue, but before escalating to legal proceedings. The letter typically includes detailed documentation of the problem, references to specific orders or deliveries, impact on business operations, and clear requests for resolution, all framed within Indonesia's legal and business customs. It serves both as a formal complaint and as potential evidence should the matter require legal intervention under Indonesian commercial law.

1. Sender's Details: Complete business name, address, and contact information of the complaining company

2. Date: Current date of the letter

3. Recipient's Details: Complete name, title, company name, and address of the supplier

4. Subject Line: Clear indication that this is a complaint letter with reference numbers if applicable

5. Opening Statement: Brief introduction identifying yourself and your company, and stating the purpose of the letter

6. Issue Description: Detailed explanation of the problem, including specific dates, order numbers, and nature of the issue

7. Impact Statement: Description of how the issue has affected your business operations

8. Previous Communication: Reference to any previous attempts to resolve the issue

9. Specific Request: Clear statement of what resolution or action you are seeking

10. Timeline Expectation: Specification of when you expect a response or resolution

11. Closing Statement: Professional closing that maintains the possibility of continued business relationship while emphasizing the need for resolution

12. Signature Block: Your name, title, and company details