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The Complaint Letter To Builder For Poor Construction is a crucial document used in the Indonesian construction industry when construction work falls below expected standards or violates contractual agreements. This document is typically employed when initial informal communications have failed to resolve construction quality issues. It serves as a formal record of grievances and often precedes legal action under Indonesian law, particularly invoking Law No. 8 of 1999 on Consumer Protection and Law No. 2 of 2017 on Construction Services. The letter should detail specific construction defects, reference relevant contract terms and building standards, and clearly state demanded remedial actions. It's essential for establishing a paper trail and can be used in both residential and commercial construction contexts, often serving as a crucial piece of evidence if the dispute escalates to legal proceedings.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Date: Current date of the letter

3. Recipient's Details: Builder's/construction company's name, address, and relevant contact information

4. Reference Numbers: Contract numbers, building permit numbers, or any other relevant reference numbers

5. Subject Line: Clear indication that this is a formal complaint regarding construction quality

6. Project Details: Brief description of the construction project, including location, scope, and completion date

7. Description of Defects: Detailed explanation of all construction defects and quality issues discovered

8. Contract Violations: Specific references to contract terms, building codes, or standards that have been violated

9. Previous Communications: Summary of any previous attempts to resolve the issues

10. Demand for Resolution: Clear statement of expected remedial actions and timeframe for completion

11. Closing: Professional closing statement indicating expectation of response and potential further actions