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The Complaint Letter Missing Goods template is essential for documenting and formally addressing situations where ordered goods are partially or completely missing upon delivery in Indonesia. This document type is commonly used in both consumer-to-business and business-to-business contexts, helping parties formally document delivery discrepancies and seek resolution under Indonesian consumer protection laws. The letter serves as an official record of the complaint, often required before escalating to consumer protection agencies or legal proceedings. It includes critical information such as order details, description of missing items, timeline of events, and requested resolution, all structured to comply with Indonesian legal requirements and business practices. This document is particularly relevant given the growth of e-commerce and distance selling in Indonesia, where proper documentation of missing goods complaints is crucial for consumer protection.

1. Sender's Details: Complete name, address, and contact information of the complainant

2. Date: The current date when the letter is written

3. Recipient's Details: Complete name, title, company name, and address of the business representative or department

4. Subject Line: Clear indication that this is a complaint regarding missing goods, including relevant reference numbers

5. Order Details: Specific information about the order including order number, date of purchase, and payment details

6. Description of Issue: Clear explanation of the missing goods and the circumstances of discovery

7. Impact Statement: Brief description of how this issue has affected you

8. Desired Resolution: Clear statement of what solution you are seeking (replacement, refund, etc.)

9. Closing: Professional closing with timeline for expected response and your signature