Contracts Rights of Third Parties Act 1999: Primary legislation governing how third parties may enforce terms of a contract. Relevant for SLAs involving subcontractors or beneficiaries of the service.
Consumer Rights Act 2015: Fundamental legislation protecting consumer rights in service contracts, applicable if the SLA involves B2C services.
Data Protection Act 2018: UK's implementation of data protection standards, crucial for SLAs involving personal data processing or storage.
UK GDPR: Post-Brexit data protection regulation defining requirements for personal data handling in the UK.
Supply of Goods and Services Act 1982: Defines implied terms in contracts for the supply of services, including the requirement that services be provided with reasonable care and skill.
Network and Information Systems Regulations 2018: Regulations governing cybersecurity and network systems, particularly relevant for IT service SLAs.
Financial Services and Markets Act 2000: Key legislation for SLAs in the financial services sector, defining regulatory requirements and standards.
Communications Act 2003: Regulatory framework for telecommunications services, essential for telecom-related SLAs.
ISO/IEC 20000: International standard for IT Service Management, providing best practices for service delivery and reporting.
ITIL Framework: Best practice framework for IT service management, widely used in structuring IT service delivery and reporting.
TUPE Regulations 2006: Protects employees' rights when service provision changes hands, relevant for SLAs involving staff transfers.
Civil Procedure Rules: Rules governing civil litigation in England and Wales, relevant for dispute resolution clauses in SLAs.
Arbitration Act 1996: Framework for arbitration as an alternative dispute resolution method in service agreements.
Modern Slavery Act 2015: Requires organizations to ensure their service delivery chain is free from slavery and human trafficking.
Bribery Act 2010: Anti-corruption legislation requiring organizations to prevent bribery in their service delivery operations.
