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1. Performance Credits and Penalties: Include when financial penalties or credits are tied to service level performance

2. Regulatory Compliance Reporting: Required for regulated industries or when dealing with public sector entities

3. Customer Satisfaction Reporting: Include when customer satisfaction metrics are part of the service level agreement

4. Continuous Improvement: Optional section for describing processes for improving service levels and reporting over time

5. Third-Party Monitoring: Include when external monitoring or validation services are used

6. Emergency Reporting Procedures: Required when dealing with critical services or infrastructure

7. Multi-language Reporting Requirements: Include when reports need to be provided in multiple languages

8. Stakeholder Communication: Include when reports need to be distributed to multiple stakeholders with different requirements

1. Schedule 1: Service Level Metrics Definitions: Detailed definitions and calculations for each service level metric

2. Schedule 2: Report Templates: Standard templates for all required reports

3. Schedule 3: Reporting Calendar: Annual calendar of reporting deadlines and review meetings

4. Schedule 4: Technical Specifications: Technical details of monitoring tools and data collection methods

5. Schedule 5: Escalation Matrix: Contact details and procedures for escalating reporting issues

6. Appendix A: Sample Reports: Examples of correctly formatted reports for reference

7. Appendix B: Data Protection Requirements: Specific requirements for handling personal and sensitive data in reports

8. Appendix C: Regulatory Requirements: Relevant regulatory requirements affecting reporting obligations