UK GDPR and Data Protection: UK General Data Protection Regulation and Data Protection Act 2018 governing the processing, storage, and transfer of personal data, including requirements for data protection impact assessments and cross-border data transfers
Employment Legislation: Key employment laws including Employment Rights Act 1996, TUPE Regulations 2006, Working Time Regulations 1998, and National Minimum Wage Act 1998, protecting employee rights during outsourcing arrangements
Contract Law Framework: Essential contract legislation including The Contracts (Rights of Third Parties) Act 1999 and Unfair Contract Terms Act 1977, governing the formation and enforcement of the SLA
Information Security Regulations: Network and Information Systems Regulations 2018 and Computer Misuse Act 1990, ensuring proper cybersecurity measures and data protection protocols
Financial Services Compliance: Financial Services and Markets Act 2000 and Financial Services Act 2012, particularly relevant if the BPO services involve financial operations or regulated activities
Industry-Specific Requirements: Sector-specific regulations and compliance requirements, including FCA regulations where applicable to the particular industry or service
International Trade Considerations: International trade agreements and cross-border data transfer regulations applicable to overseas outsourcing arrangements
Intellectual Property Protection: Copyright, Designs and Patents Act 1988 and Trade Marks Act 1994, protecting intellectual property rights in outsourcing arrangements
Anti-Corruption Compliance: Bribery Act 2010 ensuring prevention of corruption and maintaining ethical business practices in outsourcing relationships
Core SLA Components: Essential elements including confidentiality obligations, service delivery standards, performance metrics, dispute resolution, liability limitations, exit management, and business continuity requirements
