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1. Parties: Identification of the creditor and the collection agency, including registration details and RDG license information
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement, including 'Debts', 'Collection Services', 'Success Fee', etc.
4. Appointment and Authority: Scope of the collection agency's appointment and extent of authority to act on creditor's behalf
5. Services: Detailed description of collection services to be provided, including specific collection activities
6. Compliance Requirements: Obligations regarding compliance with RDG, BDSG, and other applicable laws
7. Data Protection: GDPR/BDSG compliance requirements and data handling procedures
8. Fees and Payment Terms: Fee structure, success fees, disbursements, and payment terms
9. Reporting and Account Management: Requirements for reporting, accounting, and management of collected funds
10. Term and Termination: Duration of agreement and termination provisions
11. Confidentiality: Confidentiality obligations regarding business information and debtor data
12. Liability and Indemnification: Liability limitations and indemnification provisions
13. General Provisions: Standard clauses including notices, amendments, governing law, etc.
1. Service Level Agreement: Detailed performance metrics and service levels, recommended for larger volume relationships
2. International Collections: Additional provisions for cross-border collection services, if applicable
3. Legal Proceedings: Procedures for initiating legal action, required if the agency will handle court proceedings
4. Insurance Requirements: Specific insurance coverage requirements, recommended for high-value collections
5. Staff Qualifications: Requirements for staff training and qualifications, important for specialized debt types
6. Sub-contractor Provisions: Terms governing use of sub-contractors, needed if agency may outsource work
1. Fee Schedule: Detailed breakdown of all fees, commissions, and charges
2. Service Specifications: Detailed procedures for different types of collection activities
3. Data Processing Agreement: Mandatory GDPR-compliant data processing terms
4. Reporting Templates: Standard formats for regular reporting and accounting
5. Power of Attorney: Form of power of attorney for representing creditor
6. Compliance Checklist: Required compliance procedures and documentation
Financial Services
Banking
Retail
Telecommunications
Utilities
Healthcare
Insurance
E-commerce
Manufacturing
Professional Services
Real Estate
Education
Legal
Finance
Accounts Receivable
Credit Control
Compliance
Risk Management
Operations
Data Protection
Treasury
Contract Management
Credit Manager
Accounts Receivable Manager
Collections Director
Legal Counsel
Finance Director
Compliance Officer
Data Protection Officer
Risk Manager
Chief Financial Officer
Treasury Manager
Operations Manager
Contract Manager
Business Development Manager
Account Manager
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