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1. Service Levels: Specific performance metrics and remedies - include when ongoing maintenance is part of scope

2. Staff and Resources: Requirements for key personnel and resource management - include for large implementations

3. Business Continuity: Disaster recovery and business continuity provisions - include for business-critical implementations

4. Source Code Escrow: Source code deposit and release conditions - include when custom development is involved

5. Audit Rights: Client audit and inspection rights - include for regulated industries

6. Marketing and Publicity: Use of relationship for marketing - include if parties want to promote collaboration

7. Non-Competition: Competitive restrictions - include if protecting market position

8. Parent Company Guarantee: Additional financial security - include when partner is smaller entity

1. Schedule 1 - Implementation Services: Detailed description of implementation services, methodologies, and deliverables

2. Schedule 2 - Software Specifications: Technical specifications and functionality requirements

3. Schedule 3 - Project Plan: Implementation timeline, milestones, and delivery dates

4. Schedule 4 - Charges: Detailed pricing, payment schedule, and expense policies

5. Schedule 5 - Service Levels: Detailed performance metrics, measurement, and service credits

6. Schedule 6 - Governance: Detailed governance procedures, escalation paths, and key contacts

7. Schedule 7 - Form of Change Order: Template for documenting and approving changes

8. Schedule 8 - Security Requirements: Detailed security standards and compliance requirements

9. Appendix A - Acceptance Testing Procedures: Detailed testing methodology and acceptance criteria

10. Appendix B - Required Insurance: Insurance types and coverage levels