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1. Parties: Identification of the service provider and the client, including full legal names and addresses
2. Background: Context of the agreement, including brief description of the client's needs and provider's services
3. Definitions: Key terms used throughout the agreement, including technical terminology specific to the maintenance services
4. Scope of Services: Detailed description of the maintenance services to be provided, including regular maintenance and emergency repairs
5. Service Provider's Obligations: Key responsibilities of the maintenance provider, including quality standards and response times
6. Client's Obligations: Client's responsibilities, including access provision, cooperation, and maintaining basic conditions
7. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
8. Fees and Payment: Pricing structure, payment terms, and conditions for price adjustments
9. Service Levels: Specific performance standards, response times, and measurement criteria
10. Warranties: Guarantees regarding the quality of maintenance services and parts
11. Liability and Insurance: Limitations of liability, indemnification, and required insurance coverage
12. Force Majeure: Circumstances excusing performance and related procedures
13. Confidentiality: Protection of confidential information exchanged during service provision
14. General Provisions: Standard clauses including notices, assignment, entire agreement, and governing law
1. Equipment Provision: Include when the service provider supplies maintenance equipment or tools
2. Software Maintenance: Include for agreements involving software or digital systems maintenance
3. Regulatory Compliance: Include when maintenance involves regulated equipment or facilities
4. Personnel Requirements: Include when specific qualifications or security clearances are required
5. Spare Parts Management: Include when the agreement covers spare parts supply and management
6. Data Protection: Include when maintenance involves access to personal or sensitive data
7. Environmental Requirements: Include when maintenance has environmental implications or requirements
8. Subcontracting: Include when the service provider may need to subcontract certain services
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and procedures
2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements and key performance indicators
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including regular maintenance and emergency services
4. Schedule 4 - Equipment List: List of equipment or systems covered by the maintenance agreement
5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts and procedures for service requests and emergencies
6. Schedule 6 - Maintenance Schedule: Timing and frequency of regular maintenance services
7. Appendix A - Incident Report Template: Standard format for reporting maintenance incidents and actions taken
8. Appendix B - Health and Safety Requirements: Specific health and safety procedures and requirements
Manufacturing
Real Estate
Facilities Management
Information Technology
Healthcare
Industrial
Commercial Property
Telecommunications
Energy
Transportation
Hospitality
Education
Data Centers
Infrastructure
Legal
Operations
Facilities Management
Procurement
Risk Management
Engineering
Property Management
Technical Services
Maintenance
Quality Assurance
Health and Safety
Contract Management
Asset Management
Facility Manager
Operations Director
Maintenance Supervisor
Technical Services Manager
Property Manager
Procurement Manager
Contract Manager
Legal Counsel
Risk Manager
Chief Operations Officer
Engineering Manager
Asset Manager
Building Services Manager
Maintenance Technician
Quality Assurance Manager
Health and Safety Officer
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