The Hotel Recommendation Letter is a crucial document in the Swiss hospitality industry, used when guests require formal validation of their conduct and reliability for future accommodations or business relationships. This document type emerged from Switzerland's strong emphasis on quality and reputation in hospitality services. The letter serves multiple purposes: it helps other establishments assess potential guests, assists corporate clients in maintaining their business relationships, and provides guests with formal documentation of their standing. Governed by Swiss federal and cantonal laws, particularly regarding privacy and hospitality regulations, the Hotel Recommendation Letter must balance detailed information sharing with personal data protection. It typically includes stay dates, conduct assessment, payment reliability, and specific recommendations, making it a valuable tool for risk assessment in the hospitality sector.
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1. Letter Header: Hotel's official letterhead including name, address, contact information, and date
2. Recipient Information: Name and address of the person or organization to whom the recommendation is addressed
3. Guest Identification: Full name and relevant identification details of the guest being recommended
4. Stay Details: Specific dates and duration of the guest's stay at the hotel
5. Guest Conduct: Description of the guest's behavior, reliability in payments, and respect for hotel property and staff
6. Specific Recommendation: Clear statement of recommendation and reasons why the guest would be a good customer for other establishments
7. Closing: Professional closing statement, signature block with name and position of the hotel representative
1. Special Accommodations: Include when the guest had specific requirements that were successfully met, demonstrating their reasonable nature in making and handling special requests
2. Group Behavior: Include when the recommendation is for a group or corporate client, describing their collective conduct and management of group bookings
3. Payment History: Include when specifically requested or when demonstrating financial reliability is particularly important
4. Additional Services Used: Include when the guest made significant use of additional hotel services (restaurant, spa, conference facilities) and handled them appropriately
1. Stay History Summary: Detailed list of all stays if the guest has visited multiple times
2. Payment Records: If relevant and requested, a summary of payment history and any relevant financial documentation
3. Event Documentation: If the guest organized events at the hotel, documentation of these events and their management
4. Photos or Evidence: If relevant, photos or other documentation of the guest's positive contributions or interactions with the hotel
Relevant legal definitions
Clauses
Relevant Industries
Hospitality
Tourism
Travel
Business Services
Corporate Housing
Event Management
Accommodation Services
Luxury Services
Relevant Teams
Guest Relations
Front Office
Operations
Customer Service
Reservations
Corporate Sales
Administration
Legal
Compliance
Quality Assurance
Relevant Roles
Hotel Manager
General Manager
Guest Relations Manager
Front Office Manager
Operations Director
Customer Service Manager
Reservation Manager
Corporate Sales Manager
Guest Services Director
Quality Assurance Manager
Compliance Officer
Legal Counsel
Administrative Manager
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