Document background
The Goodwill Credit Removal Letter serves as a formal communication tool for consumers who have experienced isolated credit issues but maintain an otherwise positive credit history. This document type is commonly used in Canada when a consumer seeks to have negative information removed from their credit report by appealing to their creditor's goodwill, rather than disputing the accuracy of the information. The letter is particularly useful when there have been extenuating circumstances leading to a missed payment or when the negative mark is not representative of the consumer's overall credit behavior. While not legally binding, these letters are recognized within the Canadian credit system as a legitimate means of requesting the removal of negative information, subject to the creditor's discretion and compliance with federal regulations such as the Consumer Reporting Act and PIPEDA.
