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Goodwill Letter To Remove Late Payments Template for Canada

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Key Requirements PROMPT example:

Goodwill Letter To Remove Late Payments

"I need a Goodwill Letter to Remove Late Payments for RBC Royal Bank regarding three missed payments in March 2025 due to a medical emergency, emphasizing my 5-year history of perfect payments before this incident and that the account is now current."

Document background
A Goodwill Letter To Remove Late Payments is a crucial document used when a consumer or business seeks to improve their credit standing by requesting the removal of late payment records from their credit report. This type of letter is particularly relevant in the Canadian credit system, where both federal and provincial laws govern credit reporting and consumer rights. The document is typically used when a generally reliable payer has experienced temporary hardship or unusual circumstances leading to late payments, and has since returned to good standing. It should include specific account information, a clear explanation of the circumstances that led to the late payments, evidence of otherwise consistent payment history, and a formal request for the removal of the negative marks. The effectiveness of such letters in Canada is governed by various regulations including PIPEDA and provincial Consumer Reporting Acts, which outline how credit information can be managed and modified.
Suggested Sections

1. Recipient Information: Complete contact information of the creditor, including company name, department, address, and any relevant account numbers

2. Sender Information: Your complete contact information, including name, address, and any relevant account or customer numbers

3. Subject Line: Clear indication that this is a goodwill request for late payment removal

4. Opening Greeting: Professional salutation to the appropriate department or individual

5. Account History Context: Brief overview of your relationship with the creditor and overall payment history

6. Explanation of Late Payments: Honest explanation of the circumstances that led to the late payments

7. Current Status: Confirmation that the account is now current and explanation of steps taken to prevent future issues

8. The Request: Clear, polite request for removal of the late payment records

9. Closing: Professional closing with expression of gratitude and contact information

Optional Sections

1. Supporting Documentation Reference: Include when you have relevant documentation to support your case, such as medical bills or proof of job loss

2. Customer Loyalty Statement: Include when you have a long-standing positive relationship with the creditor

3. Future Payment Commitment: Include when you want to emphasize your commitment to maintaining timely payments going forward

4. Hardship Details: Include when the late payments were due to specific hardship circumstances that have since been resolved

Suggested Schedules

1. Payment History Record: Optional attachment showing history of on-time payments before and after the late payment incident

2. Supporting Documentation: Optional attachments of relevant documents that support the explanation for late payments

3. Credit Report Extract: Optional attachment showing the specific late payment entries being disputed

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions



















Clauses












Relevant Industries

Banking

Financial Services

Credit Services

Consumer Lending

Mortgage Lending

Credit Card Services

Retail Banking

Commercial Banking

Consumer Finance

Debt Collection

Relevant Teams

Credit Operations

Customer Service

Collections

Risk Management

Consumer Banking

Account Management

Credit Analysis

Customer Relations

Financial Advisory

Credit Review

Relevant Roles

Credit Manager

Financial Advisor

Customer Service Representative

Collections Manager

Credit Analyst

Personal Banking Officer

Account Manager

Credit Review Specialist

Consumer Credit Officer

Risk Assessment Manager

Customer Relations Manager

Credit Operations Manager

Industries






Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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