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Follow Up Dispute Letter

Follow Up Dispute Letter Template for Canada

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Key Requirements PROMPT example:

Follow Up Dispute Letter

"I need a Follow Up Dispute Letter to address an unresolved complaint about a defective smartphone purchased from a major retailer in Toronto, where my initial complaint from January 2025 has been ignored for 45 days, and I'm seeking either a full refund or replacement."

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Document background
The Follow Up Dispute Letter is an essential document in Canadian business and consumer communications, typically used when an initial complaint or dispute remains unresolved after first contact. It's particularly relevant when dealing with consumer protection issues, service disagreements, or contract disputes across various provinces and territories in Canada. The document should be drafted in accordance with provincial consumer protection laws and federal regulations, including PIPEDA when personal information is involved. This type of letter serves multiple purposes: it creates a formal record of continued correspondence, escalates the matter appropriately, and can serve as evidence in potential legal proceedings. The Follow Up Dispute Letter should clearly reference previous communications, restate the unresolved issues, and specify desired outcomes while maintaining a professional yet firm tone throughout.
Suggested Sections

1. Sender's Information: Full contact details of the sender including name, address, phone number, and email

2. Date: Current date of the follow-up letter

3. Recipient's Information: Full contact details of the recipient including name, title, company, and address

4. Reference Information: Account numbers, previous correspondence dates, and any relevant reference numbers

5. Subject Line: Clear indication that this is a follow-up to previous dispute communication

6. Previous Communication Reference: Brief summary of previous correspondence and dates

7. Dispute Summary: Clear restatement of the original issue and why it remains unresolved

8. Current Status: Update on any developments or changes since the last communication

9. Required Action: Specific steps requested from the recipient to resolve the dispute

10. Timeline Expectations: Clear deadline for response or action

11. Closing Statement: Professional closing with clear next steps if resolution is not achieved

12. Signature Block: Formal signature with contact information

Optional Sections

1. Legal Rights Statement: Include when escalation to legal action is being considered or when reinforcing legal rights is necessary

2. Cost Summary: Include when the dispute involves financial implications or when documenting expenses related to the issue

3. Third Party Involvement: Include when referencing or copying relevant regulatory bodies, mediators, or legal representatives

4. Timeline of Events: Include when the dispute history is complex and requires detailed chronological documentation

5. Resolution Options: Include when proposing multiple acceptable solutions to resolve the dispute

Suggested Schedules

1. Previous Correspondence Log: Chronological list of all previous communications related to the dispute

2. Supporting Documentation: Copies of relevant documents, receipts, contracts, or other evidence supporting the dispute

3. Photographic Evidence: If applicable, photos or visual evidence related to the dispute

4. Communication Records: Records of phone calls, emails, or other correspondence attempts

5. Relevant Agreements: Copies of contracts or agreements pertinent to the dispute

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions




















Clauses




















Relevant Industries

Retail

Financial Services

Healthcare

Telecommunications

Real Estate

Manufacturing

Professional Services

E-commerce

Transportation

Hospitality

Insurance

Construction

Education

Utilities

Relevant Teams

Legal

Customer Service

Compliance

Risk Management

Quality Assurance

Operations

Consumer Relations

Dispute Resolution

Administrative

Corporate Communications

Document Control

Business Relations

Relevant Roles

Customer Service Manager

Legal Counsel

Compliance Officer

Consumer Relations Specialist

Dispute Resolution Coordinator

Business Owner

Claims Adjuster

Quality Assurance Manager

Account Manager

Operations Director

Risk Management Officer

Customer Experience Manager

Legal Administrator

Consumer Rights Advocate

Business Relations Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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