The SLA Digital Marketing agreement is essential for businesses engaging in digital marketing services in Australia, whether as service providers or clients. This document establishes the framework for service delivery, performance standards, and accountability in digital marketing operations. It addresses critical aspects such as campaign management, content creation, social media handling, and analytics reporting, while ensuring compliance with Australian legislation including the Privacy Act 1988, Spam Act 2003, and Australian Consumer Law. The agreement is particularly valuable when establishing long-term digital marketing partnerships, setting clear expectations for service quality, and providing mechanisms for performance monitoring and issue resolution. It includes specific provisions for data protection, content ownership, and service level metrics that are crucial in the Australian digital marketing landscape.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and client, including full legal names and contact details
2. Background: Context of the agreement and brief description of the digital marketing services to be provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Service Description: Detailed outline of digital marketing services covered under the agreement
5. Service Levels: Specific performance metrics, KPIs, and measurement criteria
6. Response and Resolution Times: Timeframes for responding to and resolving various types of service issues
7. Reporting and Communication: Requirements for regular reporting, meetings, and communication protocols
8. Client Responsibilities: Obligations and responsibilities of the client to enable service delivery
9. Provider Responsibilities: Obligations and responsibilities of the service provider
10. Data Protection and Privacy: Compliance with privacy laws and data protection requirements
11. Fees and Payment Terms: Pricing structure, payment schedule, and related terms
12. Term and Termination: Duration of agreement and conditions for termination
13. General Provisions: Standard legal clauses including governing law, dispute resolution, and amendments
1. Service Credits: Framework for compensation when service levels are not met
2. Disaster Recovery: Procedures for maintaining service during unexpected events or failures
3. Intellectual Property Rights: Specific provisions regarding ownership and use of marketing materials and content
4. Third-Party Services: Terms relating to the use of third-party tools or platforms
5. Social Media Management: Specific terms for social media account management and posting
6. Content Creation and Approval: Processes for content creation, review, and approval
7. Analytics and Data Ownership: Terms regarding ownership and access to marketing analytics and data
8. Non-Solicitation: Restrictions on hiring each other's employees
9. White Labeling: Terms for white-labeled service delivery if applicable
1. Schedule A - Service Level Metrics: Detailed metrics and KPIs for each service area
2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule C - Technical Requirements: Technical specifications and requirements for service delivery
4. Schedule D - Reporting Templates: Standard formats for regular service reports and communications
5. Schedule E - Contact Details: Key contacts and escalation procedures
6. Appendix 1 - Service Territories: Geographic areas covered by the services
7. Appendix 2 - Approved Marketing Channels: List of authorized marketing platforms and channels
8. Appendix 3 - Brand Guidelines: Client's branding requirements and guidelines
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Professional Services
Technology
Healthcare
Education
Financial Services
Real Estate
Hospitality
Manufacturing
Media and Entertainment
Telecommunications
Relevant Teams
Legal
Marketing
Digital Operations
Business Development
Procurement
Compliance
Client Services
Marketing Analytics
Content Production
Social Media
Brand Management
Marketing Technology
Relevant Roles
Marketing Director
Digital Marketing Manager
Chief Marketing Officer
Business Development Manager
Operations Manager
Contract Manager
Legal Counsel
Marketing Operations Manager
Account Manager
Client Services Director
Procurement Manager
Marketing Compliance Officer
Digital Strategy Director
Marketing Analytics Manager
Find the exact document you need
5 Day SLA
An Australian-law governed Service Level Agreement establishing 5-day service delivery commitments, performance metrics, and compliance requirements between provider and customer.
Download
4 Hour SLA
An Australian law-compliant Service Level Agreement template specifying 4-hour response time commitments with associated performance metrics and remedies.
Download
SLA Security
An Australian-law governed Security Service Level Agreement defining security service standards, performance metrics, and compliance requirements.
Download
Service Level Agreement Internet Provider
Australian-compliant Internet Service Provider SLA template covering service standards, performance metrics, and regulatory requirements under Australian telecommunications law.
Download
Internal SLA
An Australian-compliant internal agreement defining service standards and performance metrics between departments within the same organization.
Download
Customer Based SLA
An Australian-law governed Service Level Agreement defining service performance metrics, standards, and remedies between service provider and customer.
Download
Default SLA
An Australian-compliant Service Level Agreement template defining service standards, performance metrics, and obligations between service providers and customers.
Download
SLA Site
An Australian-compliant Service Level Agreement governing site-specific services, performance standards, and operational requirements at designated locations.
Download
SLA For Problem Management
An Australian-law governed Service Level Agreement that defines terms, metrics, and procedures for systematic problem management and resolution in IT services.
Download
Managed Services Service Level Agreement
An Australian-compliant Service Level Agreement specifying performance standards and obligations for managed services delivery.
Download
SLA And Sop
An Australian law-compliant combined Service Level Agreement and Standard Operating Procedures document defining service standards and operational procedures.
Download
Improved SLA
An enhanced Service Level Agreement template for Australian jurisdiction, featuring comprehensive performance metrics and service standards with robust accountability mechanisms.
Download
Average SLA
An Australian-law governed Service Level Agreement defining service standards, metrics, and remedies between provider and customer.
Download
Agency SLA
An Australian-compliant Agency Service Level Agreement defining the relationship between principal and agent, including service standards and performance metrics.
Download
SLA Production
An Australian-compliant Service Level Agreement template for production services, establishing performance standards and quality metrics for manufacturing and production operations.
Download
Service Level Agreement For Schools
An Australian-law governed agreement defining service levels and performance standards between service providers and educational institutions, incorporating educational regulatory requirements.
Download
Server Level Agreement
An Australian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Download
Sales SLA
An Australian-compliant Service Level Agreement defining performance standards and commitments for sales-related services, aligned with Australian Consumer Law.
Download
Outsourcing SLA
Australian-law governed Outsourcing Service Level Agreement defining service standards, performance metrics, and operational requirements between provider and customer.
Download
Cleaning Service Level Agreement
An Australian-law governed agreement establishing terms and performance standards for professional cleaning services, including service specifications and compliance requirements.
Download
Task SLA
Australian-compliant Service Level Agreement template for task-based service delivery arrangements, including performance standards and measurement criteria.
Download
SLA Training
An Australian-law governed Service Level Agreement for training services that establishes quality standards, performance metrics, and delivery requirements.
Download
SLA Tier 3
An Australian-law governed Service Level Agreement defining Tier 3 service delivery standards, performance metrics, and support procedures for non-critical business services.
Download
SLA Storage
An Australian-compliant agreement defining terms, conditions, and service levels for professional storage services, incorporating relevant federal and state regulations.
Download
SLA Level 1
An Australian-compliant basic Service Level Agreement defining core service standards and performance requirements between service provider and customer.
Download
SLA In System Design
An Australian-law governed Service Level Agreement defining performance metrics and responsibilities for system design services, including technical specifications and compliance requirements.
Download
SLA Employee
An Australian Employee Service Level Agreement establishing performance standards and service delivery expectations while complying with Australian employment law.
Download
SLA Asset Management
An Australian-law governed Service Level Agreement outlining terms, conditions, and performance standards for professional asset management services.
Download
Shipping SLA
An Australian-compliant Service Level Agreement for shipping services, establishing performance standards and operational requirements under Australian maritime law.
Download
Latency SLA
An Australian-law governed SLA document defining latency requirements, measurements, and remedies for service delivery performance.
Download
Guaranteed SLA
An Australian-law governed agreement establishing guaranteed service levels and performance standards with specific metrics and remedies for service delivery.
Download
Finance SLA
An Australian-law governed agreement establishing performance standards and service expectations for financial services, including regulatory compliance and service metrics.
Download
Email SLA
An Australian-compliant Service Level Agreement for email services, defining performance standards and obligations between provider and client.
Download
Quality SLA
An Australian-law governed agreement establishing measurable service quality standards, performance metrics, and compliance requirements between service providers and customers.
Download
Premium SLA
An Australian-law governed Premium Service Level Agreement defining enhanced service standards, support arrangements, and performance commitments for business-critical services.
Download
Office SLA
An Australian-law governed agreement defining service levels and performance standards for office-related services, including operational metrics and compliance requirements.
Download
Monthly SLA
Australian-compliant monthly Service Level Agreement template defining service standards, performance metrics, and remedies between providers and customers.
Download
Marketing SLA
An Australian-law governed agreement setting performance standards and delivery expectations for marketing services, with compliance requirements and service metrics.
Download
Demo SLA
An Australian-compliant Service Level Agreement template outlining service delivery commitments and performance metrics between providers and customers.
Download
Data Slas
An Australian-law governed agreement defining service levels and requirements for data-related services, ensuring compliance with local privacy and data protection regulations.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)