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1. Disaster Recovery: Detailed recovery procedures and business continuity measures, required for critical services

2. Security Requirements: Specific security protocols and compliance requirements, necessary for services handling sensitive data

3. Intellectual Property Rights: IP ownership and licensing terms, needed when service involves software or content creation

4. Change Management: Procedures for implementing service or specification changes, useful for long-term or complex services

5. Transition Services: Procedures for service transition at start and end of contract, important for complex service arrangements

6. Subcontractors: Terms governing use of subcontractors, necessary when service provider uses third parties

7. Insurance: Specific insurance requirements, important for high-risk or high-value services

8. Audit Rights: Customer's right to audit service provider's performance, important for regulated industries

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Fee Schedule: Detailed pricing structure, including rate cards and payment milestones

3. Schedule 3 - Service Credit Calculations: Formulas and procedures for calculating service credits

4. Schedule 4 - Technical Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures

6. Schedule 6 - Service Reports: Templates and specifications for service performance reporting

7. Appendix A - Technical Infrastructure: Description of technical infrastructure and system requirements

8. Appendix B - Contact Matrix: Key contacts and escalation paths for both parties