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1. Data Protection and Privacy: Detailed privacy provisions when handling personal or sensitive data

2. Disaster Recovery: Recovery procedures and obligations in case of major service disruption

3. Security Requirements: Specific security measures and compliance requirements

4. Change Management: Procedures for implementing service or system changes

5. Transition Services: Provisions for service transition at start or end of agreement

6. Regulatory Compliance: Industry-specific regulatory requirements and compliance measures

7. Intellectual Property Rights: Detailed IP provisions when software or proprietary systems are involved

8. Business Continuity: Measures to ensure continuous service delivery

9. Subcontractor Management: Rules and obligations regarding use of subcontractors

1. Schedule 1 - Service Definitions: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Specific performance metrics, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed pricing, rates, and payment terms

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Service Credits Calculation: Formula and examples for calculating service credits

6. Schedule 6 - Reporting Requirements: Templates and specifications for regular service reports

7. Schedule 7 - Technical Environment: Description of technical infrastructure and requirements

8. Appendix A - Service Request Procedures: Processes for requesting changes or additional services

9. Appendix B - Incident Management Process: Detailed procedures for handling service incidents

10. Appendix C - Contact Details: Key contacts and escalation points for both parties