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1. Business Continuity and Disaster Recovery: Include for critical services requiring specific recovery procedures

2. Security Requirements: Add for services involving sensitive data or systems

3. Audit Rights: Include for regulated industries or when compliance verification is needed

4. Intellectual Property Rights: Add when service involves software, content creation, or IP transfers

5. Sub-contractors: Include if service provider may use third-party service providers

6. Insurance Requirements: Add for high-risk services or when required by industry standards

7. Change Management: Include for complex services requiring formal change procedures

8. Training and Documentation: Add when service includes training or documentation deliverables

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methods, and reporting formats

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contacts, and escalation procedures

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

6. Schedule 6 - Technical Requirements: Customer technical requirements and specifications

7. Appendix A - Contact Information: Key contacts for both parties

8. Appendix B - Report Templates: Templates for service level reporting and performance monitoring