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1. Regulatory Compliance: Specific compliance requirements for regulated industries (include for financial services, healthcare, or telecommunications)

2. Business Continuity: Disaster recovery and business continuity procedures (include for critical services)

3. Intellectual Property Rights: IP ownership and licensing terms (include when service involves software or content creation)

4. Change Management: Procedures for implementing service changes (include for complex technical services)

5. Service Transfer: Procedures for transferring services to another provider (include for critical business services)

6. Environmental Requirements: Environmental standards and compliance (include for services with environmental impact)

7. Staff and Subcontractors: Requirements for service provider personnel (include when on-site services are provided)

1. Schedule 1 - Service Specifications: Detailed technical specifications of services

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, targets, and measurement methodologies

3. Schedule 3 - Pricing and Payment Terms: Fee structure, payment terms, and service credit calculations

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various scenarios

5. Schedule 5 - Technical Requirements: Customer technical requirements and specifications

6. Schedule 6 - Security Standards: Detailed security requirements and compliance standards

7. Schedule 7 - Service Reports: Templates and specifications for service performance reports

8. Appendix A - Change Request Form: Standard form for requesting service changes

9. Appendix B - Incident Report Template: Standard template for reporting service incidents