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1. Non-Compete: Restrictions on working with competing clients, used when VA has access to sensitive competitive information

2. Performance Metrics: Specific KPIs and performance standards, used for more structured service arrangements

3. Training and Onboarding: Requirements for initial training and onboarding, used for complex service arrangements

4. Subcontracting: Rights and restrictions regarding subcontracting work, used when allowing/restricting delegation

5. Insurance Requirements: Professional liability insurance requirements, used for high-value or high-risk services

6. Emergency Coverage: Provisions for backup support or emergency coverage, used for critical service arrangements

7. Travel and Expenses: Terms for any required travel or reimbursable expenses, used if in-person meetings may be needed

8. Client Materials and Access: Terms for handling client materials and system access, used when VA needs extensive access to client systems

1. Schedule A - Scope of Services: Detailed breakdown of specific tasks and responsibilities

2. Schedule B - Fee Schedule: Detailed pricing structure, including rates for different types of services

3. Schedule C - Service Level Agreement: Specific performance standards, response times, and quality metrics

4. Schedule D - Approved Software and Tools: List of approved software, platforms, and tools to be used

5. Schedule E - Data Processing Agreement: Detailed terms for handling personal information under POPIA

6. Appendix 1 - Communication Protocols: Detailed procedures for routine and emergency communications

7. Appendix 2 - Security Protocols: Security requirements and procedures for handling sensitive information

8. Appendix 3 - Reporting Templates: Standard formats for activity reports and time tracking