CFPB Regulations: Consumer Financial Protection Bureau regulations governing consumer complaint handling and resolution procedures
FTC Regulations: Federal Trade Commission rules on fair business practices and consumer protection requirements
FCRA: Fair Credit Reporting Act requirements for handling consumer credit-related complaints and disputes
ECOA: Equal Credit Opportunity Act provisions ensuring non-discriminatory treatment in complaint handling
Consumer Product Safety Act: Requirements for handling complaints related to product safety and reporting safety issues
Magnuson-Moss Warranty Act: Federal law governing warranty terms and consumer rights in warranty-related complaints
FDCPA: Fair Debt Collection Practices Act requirements for handling debt-related complaints
State Consumer Protection Laws: Various state-specific regulations governing consumer rights and business obligations in complaint handling
State Complaint Handling Requirements: Specific state-level requirements for timeframes, procedures, and documentation in complaint resolution
State Warranty Laws: State-specific warranty requirements and consumer rights in warranty-related disputes
State Disclosure Requirements: State-mandated disclosures and notices in complaint handling procedures
Complaint Resolution Timeframes: Required and recommended timeframes for acknowledging and resolving consumer complaints
Documentation Requirements: Record-keeping and documentation standards for complaint handling and resolution
Privacy Protections: Requirements for protecting consumer privacy during complaint handling process
Filing Procedures: Clear and accessible procedures for consumers to file complaints
Appeals Process: Procedures for consumers to appeal complaint resolution decisions
Communication Standards: Requirements for maintaining communication with consumers during complaint resolution
Data Security Measures: Standards for protecting consumer data during complaint handling process
Staff Training Requirements: Required training for staff handling consumer complaints
Reporting Obligations: Requirements for reporting complaint data to regulatory authorities
Alternative Dispute Resolution: Options and requirements for alternative dispute resolution methods
