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How is Problem Resolution defined in a legal contract?

• Problem Resolution means the process of addressing concerns, complaints, or issues through verbal or written communication, identified by the client or client's team, or any party interested in the client's welfare. Seen in 8 SEC filings
• Problem Resolution means the use of reasonable efforts to solve a reported issue. This can include configuration adjustments, application of corrective patches, hardware replacement, software reinstallation, and other methods. Seen in 6 SEC filings
• Problem Resolution means providing a solution that makes software/hardware substantially comply with the associated documentation or restores the service and operation of a product without significant loss of functionality. Seen in 6 SEC filings
• Problem Resolution means identifying the root cause of an error and providing a correction which may involve an updated object code or supporting documentation. Seen in 5 SEC filings
• Problem Resolution means ensuring the service/system is restored and functions as per the documentation, without any substantial loss of functionality. Seen in 4 SEC filings
• Problem Resolution means the analysis of technical data in order to identify a temporary solution. Depending on the analysis, the response could include technical advice, a procedure performed by the support team, or a software product update. Seen in 4 SEC filings
• Problem Resolution means using commercially reasonable efforts to correct a problem. Seen in 3 SEC filings

Note: pulled this data out of the SEC EDGAR Database of 500,000 records from the past 22 years of filings. We regularly update this page as new filings and definitions come in.

yourself to verify these results. We are always keen to point people to source documents.

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Which definition should you use?

🤔 has combined and improved the above descriptions to create market-standard 'Genie definitions' below, with guidance on which documents and which industry to use for each.

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Genie Definition 1

• Problem Resolution means the identification and application of necessary adjustments to rectify and conform any issues with a product or service, ensuring the effective functionality is maintained.

Relevant Contract Types

• IT Services Agreement
• Business Consulting Agreement

Relevant Circumstances

• Service disruption
• Product malfunction
• Software bugs and glitches

Relevant Sectors

• Information Technology
• Manufacturing
• Healthcare

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Genie Definition 2

• Problem Resolution means the process of addressing and correcting issues identified by stakeholders, employing reasonable efforts or technical solutions.

Relevant Contract Types

• Customer Service Agreement
• Employment Contract

Relevant Circumstances

• Client complaints
• Service failures
• Internal operational issues

Relevant Sectors

• Customer Service
• Retail
• Human Resources

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