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Note: This article is just one of 60+ sections from our full report titled: The 2024 Legal AI Retrospective - Key Lessons from the Past Year. Please download the full report to check any citations.

Legal Chatbots and Client Engagement

Legal Chatbots, unlike human legal professionals, can provide 24/7 support to clients. Chatbots can raise client satisfaction and help clients feel connected to their lawyers.[19] Legal chatbots can handle routine client inquiries, and automate a number of client-facing interactions, freeing up lawyers and paralegals from the burden of administrative work.[20]

"It's ironic that the use of a chatbot can make clients feel "connected" to their legal advisers. This is a great area of potential for lawyers to leverage AI to help support their clients whilst not being on call 24/7. The use of chatbots should help lawyers switch off and potentially could lead to a better work-life balance."

Natalie Salunke, General Counsel, UK