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An Incident and Non-Conformance Management Policy guides organizations in handling unexpected events and process deviations systematically. It maps out clear steps for reporting, investigating, and addressing workplace incidents - from minor safety concerns to major operational disruptions - while ensuring compliance with Singapore's Workplace Safety and Health Act and MOM regulations.

The policy helps teams document issues, track corrective actions, and prevent similar problems from recurring. It's particularly crucial for companies in manufacturing, healthcare, and construction sectors, where maintaining quality standards and preventing workplace incidents directly impacts business continuity and legal compliance. Good incident management policies often integrate with ISO 9001 quality management requirements and Singapore's Risk Management Code of Practice.

Use an Incident and Non-Conformance Management Policy when your organization needs to track and respond to workplace issues systematically. This becomes essential after receiving a safety violation notice from MOM, experiencing recurring quality problems, or preparing for ISO certification audits. It's particularly vital for businesses handling hazardous materials or operating in high-risk industries under Singapore's Workplace Safety and Health regulations.

The policy proves invaluable during workplace accidents, equipment malfunctions, or when quality standards slip below acceptable levels. Many Singapore companies implement these policies during rapid growth phases, when scaling operations demands more structured incident reporting and investigation processes. It helps prevent repeated issues and demonstrates due diligence to regulators and stakeholders.

• Basic Incident Reporting: Focuses on documenting workplace accidents and near-misses, aligned with MOM's reporting requirements and WSH Act guidelines
• Quality Management System Integration: Combines incident tracking with ISO 9001 quality standards, particularly suited for manufacturing and construction sectors
• Environmental Compliance: Emphasizes environmental incidents and breaches under NEA regulations, including chemical spills and emissions exceedances
• Healthcare-Specific: Addresses patient safety incidents and clinical non-conformances, following MOH guidelines and healthcare accreditation standards
• Enterprise-Wide System: Comprehensive approach covering multiple facilities, incorporating risk management and corrective action tracking across operations

• Safety Officers: Lead the development and implementation of the Incident and Non-Conformance Management Policy, ensuring alignment with WSH requirements
• Department Managers: Oversee incident reporting within their teams and enforce compliance with policy procedures
• Quality Assurance Teams: Monitor non-conformances and coordinate corrective actions across operations
• HR Departments: Handle policy training and maintain incident documentation for regulatory compliance
• Senior Management: Review incident trends and approve policy updates to meet organizational needs
• External Auditors: Assess policy effectiveness during ISO certifications and regulatory inspections

• Industry Requirements: Review MOM guidelines and sector-specific regulations that affect your incident reporting needs
• Current Processes: Document existing incident handling procedures and identify gaps in your reporting system
• Risk Assessment: Map out common workplace hazards and potential non-conformances specific to your operations
• Reporting Chain: Define clear roles and responsibilities for incident reporting, investigation, and follow-up
• Documentation System: Set up templates for incident reports, investigation forms, and corrective action tracking
• Review Mechanism: Establish timeframes for policy updates and effectiveness reviews
• Training Plan: Prepare materials to train staff on using the new policy effectively

• Purpose Statement: Clear objectives aligned with WSH Act requirements and organizational safety goals
• Scope Definition: Types of incidents and non-conformances covered, including reportable incidents under MOM guidelines
• Reporting Procedures: Detailed steps for incident notification, documentation, and escalation protocols
• Investigation Framework: Methodology for root cause analysis and evidence collection
• Corrective Actions: Process for implementing and monitoring preventive measures
• Data Protection: Guidelines for handling sensitive incident information under PDPA requirements
• Review Mechanism: Frequency of policy updates and effectiveness assessments
• Compliance Statement: Reference to relevant Singapore regulations and standards

An Incident and Non-Conformance Management Policy differs significantly from a Risk Management Policy in several key aspects, though they often work together in an organization's compliance framework. While both support workplace safety and regulatory compliance, they serve distinct purposes under Singapore's regulatory environment.

• Timing and Focus: Incident policies deal with actual events after they occur, while Risk Management Policies focus on identifying and preventing potential issues before they happen
• Scope of Application: Incident policies specifically outline investigation and reporting procedures for actual incidents, whereas Risk Management covers broader organizational risks and mitigation strategies
• Regulatory Requirements: Incident policies directly align with MOM's incident reporting requirements, while Risk Management policies address broader BizSafe and enterprise risk guidelines
• Implementation Process: Incident policies trigger specific response protocols, while Risk Management involves ongoing assessment and prevention strategies