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An Incident and Non-Conformance Management Policy sets clear rules for handling workplace accidents, safety issues, and quality problems in Indonesian organizations. It guides teams on how to report, investigate, and fix problems when things go wrong - from minor workplace incidents to serious regulatory breaches.

Following Indonesian labor laws and safety regulations (especially UU No. 1/1970), this policy helps companies track issues, prevent them from happening again, and stay compliant with local requirements. It ensures every incident gets proper documentation, investigation, and corrective action while protecting both workers and the organization's interests. Companies use it to build a stronger safety culture and maintain their certification standards.

Your organization needs an Incident and Non-Conformance Management Policy when safety incidents or quality issues start affecting operations. This becomes especially crucial when expanding operations, introducing new processes, or after experiencing workplace accidents that could trigger Indonesian OHSA inspections (under UU No. 1/1970).

Put this policy in place before problems emerge - it's essential for manufacturing plants, construction sites, and any workplace with safety risks. Having clear procedures ready helps teams respond quickly to incidents, protect workers, and maintain compliance with local regulations. It's particularly valuable during safety audits, when pursuing ISO certifications, or after receiving improvement notices from authorities.

• Basic Safety Incident Policy: Focuses on workplace accidents and injuries, aligning with Indonesian OHSA requirements and basic reporting procedures
• Comprehensive EHS Management System: Covers both environmental incidents and occupational safety, suitable for manufacturing and industrial facilities
• Quality Control Non-Conformance Policy: Emphasizes product quality deviations and corrective actions, commonly used in ISO-certified companies
• Supply Chain Compliance Version: Addresses supplier-related incidents and quality issues, particularly relevant for export-oriented businesses
• Critical Infrastructure Policy: Enhanced reporting and investigation procedures for high-risk industries like mining and oil/gas operations

• EHS Managers: Lead the development and implementation of the policy, ensuring it meets Indonesian safety regulations and industry standards
• Quality Control Teams: Use the policy daily to document and address non-conformances in products or processes
• Department Heads: Responsible for ensuring their teams follow reporting procedures and participate in incident investigations
• Workers and Staff: Must understand and follow incident reporting protocols, often serving as first-line observers
• Compliance Officers: Monitor policy effectiveness and ensure alignment with Indonesian labor laws and ISO requirements
• External Auditors: Review policy implementation during safety certifications and regulatory inspections

• Risk Assessment: Map out potential incidents and non-conformances specific to your operations in Indonesia
• Legal Review: Gather relevant Indonesian safety regulations, especially UU No. 1/1970 and industry-specific requirements
• Reporting Structure: Define clear incident reporting chains and response timelines for your organization
• Documentation System: Set up templates for incident reports, investigation forms, and corrective action tracking
• Team Input: Collect feedback from department heads and workers about practical implementation challenges
• Training Plan: Prepare materials to educate staff on using the new policy effectively
• Review Process: Establish how often the policy needs updating and who approves changes

• Policy Scope: Clear definition of what constitutes an incident or non-conformance under Indonesian regulations
• Reporting Procedures: Detailed steps for incident documentation, aligned with UU No. 1/1970 requirements
• Response Timeline: Specific timeframes for initial reporting, investigation, and corrective actions
• Investigation Protocol: Structured approach to root cause analysis and evidence collection
• Corrective Actions: Framework for implementing and monitoring improvement measures
• Roles & Responsibilities: Clear assignment of duties for each level of the organization
• Documentation Requirements: Specified forms and record-keeping procedures that satisfy local regulations
• Review Mechanism: Process for regular policy updates and effectiveness evaluation

An Incident and Non-Conformance Management Policy often gets confused with a Health and Safety Policy, but they serve different purposes in Indonesian workplace compliance. While both address workplace safety, their scope and application differ significantly.

• Focus and Scope: Health and Safety Policies outline broad preventive measures and general safety guidelines, while Incident Management Policies specifically detail response procedures after an incident occurs
• Implementation Timing: Health and Safety Policies work proactively to prevent accidents, while Incident Management Policies activate reactively when issues arise
• Regulatory Requirements: Under UU No. 1/1970, companies need both documents - Health and Safety for general compliance, Incident Management for specific reporting obligations
• Documentation Detail: Incident Management Policies require more detailed investigation and reporting procedures, while Health and Safety Policies focus on broader preventive guidelines