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An Incident and Non-Conformance Management Policy helps organizations track, investigate, and respond to workplace accidents, safety issues, and quality control problems. It outlines clear steps for reporting incidents, from minor mishaps to serious accidents, following Philippine Occupational Safety and Health Standards and DOLE requirements.

The policy guides teams on how to document issues, conduct root cause analysis, and implement corrective actions. It's particularly crucial for manufacturing, healthcare, and construction companies operating in the Philippines, where strict compliance with safety regulations and quality standards is mandatory. This systematic approach helps prevent future incidents and maintains regulatory compliance.

Put an Incident and Non-Conformance Management Policy in place when your organization faces safety risks, quality control challenges, or operates in highly regulated industries like manufacturing, construction, or healthcare. This becomes especially important when expanding operations, introducing new processes, or after experiencing workplace incidents that highlighted gaps in your reporting system.

The policy proves invaluable during DOLE inspections, ISO certification audits, or when dealing with workplace accidents in the Philippines. It helps protect your organization from legal liability, ensures proper documentation of incidents, and demonstrates commitment to worker safety and quality standards required by Philippine labor laws. Many companies implement it during safety management system updates or after receiving compliance notices.

• Basic Incident Reporting Policy: Focuses on standard workplace accident documentation and investigation procedures, ideal for small businesses complying with DOLE requirements
• Comprehensive HSE Management System: Combines incident reporting with environmental compliance and safety protocols, suitable for manufacturing and industrial facilities
• Quality Management Non-Conformance Policy: Emphasizes product quality deviations and corrective actions, commonly used in ISO-certified companies
• Healthcare-Specific Incident Policy: Addresses patient safety events and medical error reporting, tailored to Philippine healthcare regulations
• Construction Site Safety Policy: Specialized version focusing on construction-related incidents and PCAB compliance requirements

• Safety Officers: Lead the development and implementation of the policy, conduct investigations, and ensure compliance with DOLE regulations
• Department Managers: Oversee incident reporting within their units, implement corrective actions, and train staff on proper procedures
• HR Professionals: Handle documentation, coordinate with insurance providers, and manage incident-related employee matters
• Quality Control Teams: Monitor non-conformances, analyze trends, and recommend process improvements
• Employees: Report incidents, participate in investigations, and follow prescribed safety protocols
• External Auditors: Review policy implementation during ISO certifications or regulatory compliance checks

• Industry Requirements: Review DOLE guidelines and industry-specific safety standards that apply to your operations
• Current Processes: Document existing incident reporting methods and identify gaps in your safety management system
• Risk Assessment: Map out common workplace hazards and potential non-conformance scenarios specific to your business
• Reporting Chain: Define clear roles and responsibilities for incident reporting, investigation, and follow-up
• Documentation Forms: Create standardized templates for incident reports, investigation findings, and corrective actions
• Training Plan: Outline how employees will learn about and implement the new policy effectively
• Review Process: Set up regular policy evaluation schedules to maintain effectiveness and compliance

• Policy Scope: Clear definition of what constitutes an incident or non-conformance in your specific industry
• Reporting Procedures: Step-by-step process for incident notification aligned with DOLE requirements
• Investigation Protocol: Detailed methodology for root cause analysis and evidence collection
• Documentation Requirements: Standardized forms and record-keeping procedures that meet legal standards
• Corrective Actions: Framework for implementing and monitoring improvement measures
• Roles and Responsibilities: Clear designation of safety officers and management duties
• Compliance Statement: Reference to relevant Philippine safety regulations and standards
• Review Mechanism: Schedule for policy updates and effectiveness evaluation

While both documents address workplace safety and compliance, an Incident and Non-Conformance Management Policy differs significantly from a Health and Safety Policy. Understanding these differences helps organizations maintain proper documentation and compliance with Philippine regulations.

• Focus and Scope: An Incident Policy specifically deals with response procedures after incidents occur, while a Health and Safety Policy outlines preventive measures and general safety guidelines
• Implementation Timing: Health and Safety Policies operate continuously as preventive frameworks, whereas Incident Policies activate when specific events occur
• Documentation Requirements: Incident Policies require detailed investigation reports and corrective action plans, while Health and Safety Policies focus on risk assessments and prevention protocols
• Regulatory Compliance: Incident Policies align with DOLE accident reporting requirements, while Health and Safety Policies address broader OSH Standards compliance