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1. Performance Standards and SLAs: Include when specific service levels need to be measured and maintained

2. Change Control: Include for projects where scope changes need formal management

3. Personnel: Include when specific individuals are key to service delivery or when personnel requirements need to be specified

4. Audit Rights: Include when client requires rights to audit service provider's compliance or performance

5. Business Continuity: Include for critical services requiring disaster recovery planning

6. Security Requirements: Include when services involve sensitive systems or data

7. Anti-Bribery and Corruption: Include for international services or when required by client policy

8. Health and Safety: Include when services are performed at physical locations

9. Transition and Exit: Include for complex services requiring detailed transition planning

10. Force Majeure: Include when specific force majeure provisions beyond common law are needed

1. Schedule 1 - Services Description: Detailed description of services, deliverables, and specifications

2. Schedule 2 - Fees and Payment Terms: Detailed fee structure, rates, and payment mechanisms

3. Schedule 3 - Service Levels: Specific service level requirements and measurement criteria

4. Schedule 4 - Key Personnel: Details of key personnel and their roles

5. Schedule 5 - Insurance Requirements: Specific insurance types and coverage levels required

6. Schedule 6 - Form of Change Request: Template for requesting and documenting changes to services

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Schedule 8 - Approved Subcontractors: List of pre-approved subcontractors if applicable

9. Appendix A - Service Provider Policies: Relevant service provider policies incorporated by reference

10. Appendix B - Client Policies: Relevant client policies the service provider must comply with