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1. Disaster Recovery: Include when services are critical to business operations, detailing recovery procedures and timelines

2. Transition Services: Include when complex service handover is required at start or end of the agreement

3. Third-Party Service Providers: Include when subcontractors or third-party services are part of service delivery

4. Compliance Requirements: Include for regulated industries or when specific compliance certifications are required

5. Service Change Management: Include when service modifications are likely during the contract term

6. Intellectual Property Rights: Include when services involve creation or use of intellectual property

7. Business Continuity: Include for critical services requiring continuous operation guarantees

8. Environmental Requirements: Include when services have environmental impact or sustainability requirements

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed performance metrics, measurement methods, and calculations

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Appendix A - Technical Requirements: Customer's technical environment and compatibility requirements

7. Appendix B - Report Templates: Templates for required service performance reports

8. Appendix C - Contact Matrix: Key contacts and escalation paths for both parties