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1. Data Protection: Detailed data handling and privacy requirements when personal data is processed

2. Disaster Recovery: Business continuity and disaster recovery procedures for critical services

3. Intellectual Property Rights: IP ownership and licensing terms when service involves software or content creation

4. Change Management: Procedures for requesting and implementing service changes

5. Security Requirements: Specific security standards and compliance requirements for sensitive services

6. Transition Services: Entry and exit transition requirements for complex service arrangements

7. Regulatory Compliance: Industry-specific compliance requirements for regulated sectors

1. Schedule 1 - Service Descriptions: Detailed technical specifications of services and deliverables

2. Schedule 2 - Service Level Metrics: Specific performance targets, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Support Procedures: Operational procedures for support, including escalation paths and contact details

5. Schedule 5 - Data Processing Requirements: Specific data handling procedures and security requirements

6. Appendix A - Report Templates: Standard formats for performance reports and service reviews

7. Appendix B - Contact Information: Key personnel and contact details for both parties