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1. Customs Representation: Detailed section on customs representation powers and procedures, required when the freight forwarder will handle customs clearance

2. Special Cargo Handling: Specific provisions for handling dangerous goods, temperature-controlled cargo, or other special cargo types

3. IT Systems and Data Exchange: Terms regarding use of specific logistics IT systems and data sharing, needed for digitalized operations

4. Performance Metrics: Key performance indicators and service level agreements, useful for high-volume or strategic relationships

5. Sustainability Requirements: Environmental and sustainability obligations, increasingly important for modern logistics contracts

6. Subcontracting: Terms governing the use of subcontractors, needed when the freight forwarder may delegate services

7. Bank Guarantees: Requirements for financial security, relevant for high-value contracts or specific customer requirements

1. Schedule 1 - Service Specifications: Detailed description of specific services, routes, and operational procedures

2. Schedule 2 - Rate Card: Detailed pricing information, surcharges, and special fees

3. Schedule 3 - Key Performance Indicators: Specific performance metrics and measurement methods

4. Schedule 4 - Insurance Requirements: Detailed insurance specifications and coverage requirements

5. Schedule 5 - Operational Procedures: Standard operating procedures, including booking, documentation, and handling procedures

6. Appendix A - FENEX Conditions: Current version of the Dutch Forwarding Conditions

7. Appendix B - Contact Details: List of key contacts and escalation procedures

8. Appendix C - Document Templates: Standard forms and documents used in the operation