The Terms And Conditions Service Agreement is essential for businesses operating in India that provide professional services to clients. This document serves as a fundamental legal framework for service-based relationships, ensuring compliance with Indian legislation while protecting both service providers' and clients' interests. It's particularly relevant in today's digital economy where services are increasingly delivered through electronic means. The agreement addresses crucial aspects such as service delivery standards, payment terms, data protection (especially under Indian IT Rules), intellectual property rights, and dispute resolution mechanisms. It's designed to be adaptable across various service sectors while maintaining compliance with Indian contract law and relevant sector-specific regulations. This document is commonly used by businesses ranging from IT service providers to professional consultancies, and can be customized based on specific service offerings and business requirements.
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1. Parties: Identification and details of the service provider and customer/client
2. Background: Context of the agreement and brief description of the services being provided
3. Definitions: Clear definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided under the agreement
5. Term and Termination: Duration of the agreement and conditions for termination
6. Payment Terms: Pricing, payment schedule, and payment methods
7. Service Provider Obligations: Key responsibilities and commitments of the service provider
8. Customer Obligations: Key responsibilities and commitments of the customer
9. Intellectual Property Rights: Ownership and usage rights of intellectual property
10. Confidentiality: Protection and handling of confidential information
11. Data Protection and Privacy: Compliance with data protection laws and privacy requirements
12. Limitation of Liability: Scope and limits of legal liability for both parties
13. Force Majeure: Provisions for unforeseen circumstances beyond parties' control
14. Dispute Resolution: Process for handling disagreements and legal jurisdiction
15. General Provisions: Standard legal clauses including notices, amendments, and assignment
1. Service Level Agreement (SLA): Include when specific performance metrics and standards need to be maintained
2. Compliance with Laws: Include when services are in regulated industries or require specific legal compliance
3. Insurance: Include when service provision requires specific insurance coverage
4. Subcontracting: Include when service provider may need to engage third-party contractors
5. Audit Rights: Include when customer requires right to audit service provider's operations
6. Business Continuity: Include for critical services requiring disaster recovery planning
7. Anti-Corruption Compliance: Include when dealing with government contracts or high-risk jurisdictions
8. Marketing and Publicity: Include when parties want to control use of names and logos
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Pricing Schedule: Detailed breakdown of fees, charges, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and remedies
4. Schedule 4 - Data Processing Agreement: Detailed terms for handling personal data and ensuring compliance
5. Appendix A - Contact Details: Key contacts and escalation matrix for both parties
6. Appendix B - Technical Requirements: Technical specifications and requirements for service delivery
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Software as a Service
Business Process Outsourcing
Consulting
E-commerce
Healthcare Services
Financial Services
Education Technology
Telecommunications
Relevant Teams
Legal
Compliance
Commercial
Operations
Sales
Business Development
Risk Management
Service Delivery
Contract Administration
Customer Relations
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Chief Operating Officer
Compliance Officer
Project Manager
Account Manager
Sales Director
Operations Manager
Chief Legal Officer
Commercial Director
Risk Manager
Service Delivery Manager
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