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Residential Service Agreement
"I need a Residential Service Agreement for a luxury apartment complex in Mumbai, covering comprehensive maintenance, 24/7 security, and concierge services, with the agreement term starting from March 1, 2025."
1. Parties: Identification and details of the service provider and the resident
2. Background: Context of the agreement, including property details and purpose of services
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided, including maintenance, security, and other basic services
5. Duration and Renewal: Term of the agreement and conditions for renewal
6. Service Charges: Fee structure, payment terms, and review mechanisms
7. Rights and Obligations of Service Provider: Detailed responsibilities and commitments of the service provider
8. Rights and Obligations of Resident: Resident's responsibilities, including access provisions and cooperation requirements
9. Standard of Service: Quality standards, response times, and performance metrics
10. Complaint Resolution: Process for raising and addressing service-related complaints
11. Termination: Grounds and process for termination by either party
12. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
13. Notices: Communication methods and contact details for official notices
14. Governing Law and Jurisdiction: Applicable laws and jurisdiction for dispute resolution
1. Additional Services: Include when premium or extra services are offered beyond basic package
2. Special Requirements: Include for residents with specific needs or requirements
3. Insurance: Include when specific insurance requirements need to be detailed
4. Environmental Compliance: Include when services involve significant environmental impact
5. Staff Requirements: Include when specific staff qualifications or verification needs to be detailed
6. Technology and Systems: Include when services involve specific technology or software systems
7. Utilities Management: Include when service provider manages utility connections and billing
1. Schedule A - Service Specifications: Detailed breakdown of each service, including frequency and standards
2. Schedule B - Fee Structure: Detailed breakdown of charges for different services
3. Schedule C - Property Details: Specific details of the property where services will be provided
4. Schedule D - Service Level Agreement: Specific performance metrics and response times
5. Schedule E - Equipment and Facilities: List of equipment and facilities covered under the agreement
6. Schedule F - Emergency Procedures: Detailed procedures for emergency situations
7. Appendix 1 - Contact Information: Complete contact details for key personnel and emergency contacts
8. Appendix 2 - Complaint Form Template: Standard format for logging complaints and feedback
Authors
Real Estate
Property Management
Facility Management
Residential Services
Security Services
Building Maintenance
Property Development
Housing Services
Legal
Operations
Property Management
Facility Management
Customer Service
Maintenance
Compliance
Contract Administration
Resident Relations
Service Delivery
Property Manager
Facility Manager
Real Estate Manager
Operations Director
Service Delivery Manager
Maintenance Supervisor
Legal Counsel
Contracts Manager
Resident Relations Manager
Building Manager
Property Services Coordinator
Compliance Officer
Customer Service Manager
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