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Customer License Agreement

Customer License Agreement Template for India

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Key Requirements PROMPT example:

Customer License Agreement

"I need a Customer License Agreement for my SaaS company based in Bangalore, focusing on AI-powered analytics software, with strong data protection clauses and specific provisions for multi-user enterprise deployments."

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Document background
A Customer License Agreement serves as the primary legal framework for software and digital product licensing transactions in India. This document is essential when a company provides software, digital solutions, or technology products to customers under a license model rather than a direct sale. It incorporates specific requirements under Indian contract law, the Information Technology Act, 2000, and related regulations, making it suitable for both domestic and international licensing arrangements within Indian jurisdiction. The agreement typically covers crucial aspects such as license scope, usage rights, intellectual property protection, warranties, support services, and compliance requirements. Companies should use this agreement when deploying software or digital products to customers in India, ensuring proper protection of intellectual property rights while maintaining compliance with local regulations.
Suggested Sections

1. Parties: Identification of the licensor and licensee with full legal names and addresses

2. Background: Context of the agreement, brief description of the licensed product/software, and purpose of the license

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Grant of License: Scope and nature of the license, including usage rights and restrictions

5. License Fees and Payment Terms: Payment obligations, fee structure, payment schedule, and late payment consequences

6. Term and Termination: Duration of the agreement, renewal terms, and termination rights

7. Intellectual Property Rights: Ownership of IP, protection of rights, and restrictions on use

8. Confidentiality: Protection of confidential information and trade secrets

9. Warranties and Representations: Warranties provided and disclaimers

10. Limitation of Liability: Limits on liability and exclusions of certain types of damages

11. Indemnification: Mutual or one-way indemnification obligations

12. Governing Law and Jurisdiction: Choice of Indian law and jurisdiction for dispute resolution

13. General Provisions: Standard boilerplate clauses including notices, assignment, and severability

Optional Sections

1. Data Protection and Privacy: Required when personal data is collected or processed as part of the licensed product usage

2. Service Level Agreement: Include when the license includes ongoing service commitments or performance standards

3. Audit Rights: Include when licensor needs rights to audit licensee's usage of the licensed product

4. Export Control: Required when the licensed product may be subject to export control regulations

5. Source Code Escrow: Include when providing source code access under specific conditions

6. Professional Services: Include when implementation or training services are part of the agreement

7. Disaster Recovery: Required for critical software licenses requiring business continuity provisions

8. Third-Party Components: Include when the licensed product incorporates third-party software or components

Suggested Schedules

1. Schedule A - Licensed Products: Detailed description of licensed software, products, or modules

2. Schedule B - Technical Requirements: Hardware, software, and network requirements for the licensed product

3. Schedule C - Fee Schedule: Detailed breakdown of license fees, payment terms, and pricing models

4. Schedule D - Service Levels: Performance metrics, support levels, and response times if applicable

5. Schedule E - Implementation Plan: Timeline and milestones for implementation if relevant

6. Appendix 1 - Acceptable Use Policy: Detailed terms of acceptable use of the licensed product

7. Appendix 2 - Support and Maintenance Terms: Detailed support and maintenance provisions if included

8. Appendix 3 - Data Processing Terms: Detailed data processing terms if personal data is involved

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions




















































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Relevant Industries

Information Technology

Software Development

Financial Services

Healthcare

E-commerce

Manufacturing

Education

Telecommunications

Professional Services

Media and Entertainment

Retail

Banking

Insurance

Pharmaceutical

Automotive

Relevant Teams

Legal

Sales

Information Technology

Procurement

Compliance

Product Development

Business Development

Operations

Risk Management

Vendor Management

Contract Administration

Software Development

Customer Success

Technical Support

Relevant Roles

Legal Counsel

Contract Manager

Licensing Manager

Software Development Manager

Chief Technology Officer

Chief Information Officer

Sales Director

Account Manager

Compliance Officer

IT Manager

Product Manager

Business Development Manager

Operations Manager

Procurement Manager

Risk Manager

General Counsel

IP Rights Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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