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Customer License Agreement

Customer License Agreement Template for Switzerland

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Key Requirements PROMPT example:

Customer License Agreement

"I need a Customer License Agreement under Swiss law for my SaaS company that sells AI-powered analytics software to enterprise customers, with specific focus on data protection compliance and cross-border data transfers to EU countries."

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Document background
The Customer License Agreement is a crucial legal document used when software providers wish to license their products to customers under Swiss law. It is particularly relevant for both domestic Swiss operations and international companies choosing Swiss law for its stability and well-developed legal framework. The agreement should be used whenever software is being licensed to end-users, whether they are individuals or organizations, and includes essential provisions required under Swiss law regarding contract formation, performance, and termination. The document covers critical aspects such as license grants, usage restrictions, intellectual property rights, data protection compliance (particularly with FADP), payment terms, and liability limitations. It's designed to provide clear terms while ensuring compliance with Swiss mandatory laws, including consumer protection regulations where applicable.
Suggested Sections

1. Parties: Identification of the licensor and licensee with full legal details

2. Background: Context of the agreement and brief description of the software/product being licensed

3. Definitions: Defined terms used throughout the agreement

4. License Grant: Scope and nature of the license, including usage rights and restrictions

5. License Fees: Payment terms, fee structure, and billing arrangements

6. Intellectual Property Rights: Ownership of IP and protection of licensor's rights

7. Customer Obligations: Customer's responsibilities and usage restrictions

8. Data Protection and Privacy: Compliance with Swiss data protection laws and data handling procedures

9. Confidentiality: Protection of confidential information and trade secrets

10. Term and Termination: Duration of agreement and termination circumstances

11. Warranties and Disclaimers: Standard warranties and limitations under Swiss law

12. Liability and Indemnification: Limitation of liability and indemnification provisions

13. General Provisions: Miscellaneous legal provisions including governing law and jurisdiction

Optional Sections

1. Technical Support and Maintenance: Include when ongoing support and maintenance services are provided

2. Service Levels: Include when specific performance metrics and service levels are guaranteed

3. Professional Services: Include when additional implementation or consulting services are offered

4. Security Requirements: Include for software handling sensitive data or requiring specific security measures

5. Audit Rights: Include when licensor needs right to audit customer's usage

6. Export Control: Include when software is subject to export restrictions

7. Source Code Escrow: Include when source code escrow arrangements are required

8. Insurance: Include when specific insurance coverage is required

Suggested Schedules

1. Schedule 1 - Licensed Software: Detailed description of licensed software components and versions

2. Schedule 2 - License Fees: Detailed fee structure, payment terms and calculations

3. Schedule 3 - Technical Requirements: Minimum system requirements and technical specifications

4. Schedule 4 - Support Services: Description of support services, SLAs and escalation procedures

5. Schedule 5 - Data Processing Agreement: Detailed terms for processing personal data in compliance with Swiss law

6. Appendix A - Acceptable Use Policy: Detailed rules and restrictions for software usage

7. Appendix B - Security Requirements: Detailed security protocols and requirements

8. Appendix C - Service Level Agreement: Detailed service levels and performance metrics

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

















































Clauses









































Relevant Industries

Information Technology

Software Development

Cloud Services

Financial Services

Healthcare Technology

Enterprise Software

Mobile Applications

Gaming and Entertainment

E-commerce

Professional Services

Manufacturing

Telecommunications

Education Technology

Artificial Intelligence

Cybersecurity

Relevant Teams

Legal

Compliance

Information Technology

Sales

Business Development

Procurement

Software Development

Product Management

Operations

Risk Management

Customer Success

Technical Support

Commercial

Relevant Roles

Chief Legal Officer

Legal Counsel

Contract Manager

Software Licensing Manager

Chief Technology Officer

IT Director

Sales Director

Commercial Director

Procurement Manager

Compliance Officer

Data Protection Officer

Software Development Manager

Business Development Manager

Account Executive

Operations Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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