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The Contract Between End User And Service Provider is essential for businesses operating in India's growing service sector, particularly in digital and technology services. This document is typically used when a service provider begins a new service relationship with an end user, whether individual or corporate. It ensures compliance with Indian legislation including the Indian Contract Act 1872, Information Technology Act 2000, and Consumer Protection Act 2019. The agreement covers critical aspects such as service scope, performance standards, data protection, payment terms, and dispute resolution mechanisms. It's particularly relevant in today's digital economy where service relationships need clear definition and protection under Indian law. The document serves as a crucial risk management tool while providing clarity on service expectations and deliverables.

1. Parties: Identification and details of the service provider and end user

2. Background: Context of the agreement and brief description of the service being provided

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Service Description: Detailed description of services to be provided, including scope and deliverables

5. Service Standards: Quality standards, performance metrics, and service level commitments

6. User Obligations: Responsibilities and commitments of the end user

7. Fees and Payment: Pricing, payment terms, invoicing, and payment methods

8. Term and Termination: Duration of agreement, renewal terms, and termination conditions

9. Data Protection and Privacy: Obligations regarding personal data handling and privacy protection

10. Confidentiality: Protection of confidential information of both parties

11. Intellectual Property: Ownership and usage rights of IP involved in service delivery

12. Limitation of Liability: Extent and limitations of each party's liability

13. Dispute Resolution: Process for handling disputes between parties

14. Governing Law: Specification of Indian law as governing law and jurisdiction