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Terms Of Service Agreement for Indonesia

Terms Of Service Agreement Template for Indonesia

A comprehensive legal agreement governed by Indonesian law that establishes the terms and conditions for using a service or platform. This document complies with Indonesia's Electronic Information and Transactions Law (ITE Law), Personal Data Protection Law (PDP Law 2022), and Consumer Protection Law. It outlines the rights and obligations of both the service provider and users, including data protection requirements, usage terms, liability limitations, and dispute resolution procedures specific to the Indonesian jurisdiction. The agreement serves as a legally binding contract between the service provider and users while ensuring compliance with Indonesian electronic system operator requirements.

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What is a Terms Of Service Agreement?

Terms of Service Agreements are essential legal documents for businesses providing services in Indonesia, particularly in the digital space. This document type is required for compliance with Indonesian regulations, including the ITE Law, PDP Law 2022, and Consumer Protection Law. It should be used by any organization offering services to Indonesian users, whether through digital platforms, applications, or other service delivery methods. The Terms of Service Agreement includes critical provisions for data protection, user rights and obligations, service provider responsibilities, and dispute resolution mechanisms. It must be drafted in accordance with Indonesian electronic system operator requirements and should be regularly updated to reflect changes in applicable laws and regulations. This document is particularly important for businesses operating online platforms, digital services, or any form of electronic system accessible to Indonesian users.

What sections should be included in a Terms Of Service Agreement?

1. Parties: Identification of the service provider and definition of user/customer

2. Background: Brief context about the service and purpose of the agreement

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Service Description: Detailed description of services provided and scope of use

5. User Registration and Account: Requirements and process for creating and maintaining user accounts

6. User Obligations and Conduct: Rules and responsibilities for using the service

7. Privacy and Data Protection: How user data is collected, processed, stored, and protected in compliance with PDP Law

8. Intellectual Property Rights: Ownership and rights regarding content and service elements

9. Payment Terms: Pricing, payment methods, and related policies if service is paid

10. Service Provider Rights: Rights reserved by the service provider including service modifications

11. Limitation of Liability: Scope and limits of service provider's liability

12. Term and Termination: Duration of agreement and conditions for termination

13. Prohibited Activities: Specific actions and behaviors that are not permitted

14. Governing Law and Jurisdiction: Application of Indonesian law and jurisdiction for disputes

15. Changes to Terms: Process for modifying terms and notifying users

16. Contact Information: How users can contact the service provider

What sections are optional to include in a Terms Of Service Agreement?

1. Age Restrictions: Include when service has age limitations or special provisions for minors

2. Content License: Include when users can create, upload, or share content

3. API Usage: Include when providing API access to developers

4. Marketplace Rules: Include for platforms facilitating user-to-user transactions

5. Affiliate Programs: Include if service offers affiliate or referral programs

6. Geographic Restrictions: Include if service has regional limitations or specific regional terms

7. Beta Services: Include if offering beta or test features

8. Service Level Agreement: Include for enterprise or premium services with specific performance guarantees

What schedules should be included in a Terms Of Service Agreement?

1. Privacy Policy: Detailed privacy and data protection practices as required by PDP Law

2. Acceptable Use Policy: Detailed rules and guidelines for service usage

3. Fee Schedule: Detailed breakdown of fees and charges if applicable

4. Technical Requirements: Technical specifications and requirements for using the service

5. Service Level Metrics: Detailed service performance metrics and standards if applicable

6. Data Processing Agreement: Specific terms regarding data processing as required by PDP Law

7. Content Guidelines: Detailed guidelines for user-generated content if applicable

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Indonesia

Publisher

Ƶ

Document Type

Service Agreement

Cost

Free to use
Relevant legal definitions

















































Clauses









































Relevant Industries

E-commerce

Software and Technology

Digital Services

Online Platforms

Financial Technology

Online Education

Digital Content

Cloud Services

Mobile Applications

Telecommunications

Online Marketplace

Professional Services

Healthcare Technology

Digital Entertainment

SaaS (Software as a Service)

Relevant Teams

Legal

Compliance

Product Development

Customer Service

Operations

Risk Management

Information Technology

Data Protection

User Experience

Business Development

Digital Operations

Platform Management

Relevant Roles

Legal Counsel

Compliance Officer

Chief Legal Officer

Privacy Officer

Chief Technology Officer

Product Manager

Customer Service Manager

Risk Manager

Operations Director

Chief Executive Officer

Data Protection Officer

Business Development Manager

Digital Services Manager

Platform Operations Manager

User Experience Designer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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