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Dispatcher Agreement for Indonesia

Dispatcher Agreement Template for Indonesia

A comprehensive legal agreement governed by Indonesian law that establishes the terms and conditions between a company and a dispatcher or dispatch service provider. The document outlines the scope of dispatch services, operational requirements, performance standards, compensation terms, and compliance obligations under Indonesian regulations, particularly adhereing to Law No. 13 of 2003 on Manpower and relevant transportation regulations. It includes detailed provisions for communication protocols, equipment usage, data protection, and emergency procedures while ensuring alignment with local labor and transportation laws.

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Dispatcher Agreement

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What is a Dispatcher Agreement?

The Dispatcher Agreement serves as a crucial legal framework for companies operating in Indonesia that require professional dispatch services for their operations. This document is essential when engaging individual dispatchers or dispatch service providers to coordinate and manage the movement of vehicles, personnel, or resources. The agreement ensures compliance with Indonesian regulations, including Law No. 13 of 2003 on Manpower, Law No. 22 of 2009 on Traffic and Road Transportation, and relevant telecommunications laws. A well-structured Dispatcher Agreement is particularly important in Indonesia's complex regulatory environment, where proper documentation of roles, responsibilities, and compliance obligations is essential for both operational efficiency and legal protection. The document typically includes comprehensive details about service standards, safety protocols, data handling procedures, and specific local requirements that may affect dispatch operations.

What sections should be included in a Dispatcher Agreement?

1. Parties: Identification of the contracting parties - the company and the dispatcher

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of dispatch services to be provided

5. Term and Termination: Duration of the agreement and conditions for termination

6. Dispatcher's Duties and Responsibilities: Specific duties, performance standards, and operational responsibilities

7. Company's Obligations: Company's responsibilities including provision of equipment, training, and support

8. Working Hours and Shifts: Agreed working hours, shift patterns, and scheduling arrangements

9. Compensation and Payment Terms: Payment structure, rates, and payment schedule

10. Compliance with Laws: Obligation to comply with relevant Indonesian laws and regulations

11. Confidentiality: Protection of confidential information and trade secrets

12. Data Protection: Handling and protection of personal and operational data

13. Equipment and Systems: Provisions regarding use and maintenance of dispatch equipment and systems

14. Training Requirements: Mandatory training and certification requirements

15. Dispute Resolution: Process for resolving disputes under Indonesian law

16. Governing Law: Specification of Indonesian law as governing law

What sections are optional to include in a Dispatcher Agreement?

1. Non-Compete Clause: Restrictions on working for competitors, used when dispatcher has access to sensitive competitive information

2. Performance Metrics: Specific KPIs and performance evaluation criteria, used when implementing performance-based compensation

3. Insurance Requirements: Specific insurance coverage requirements, used when dispatcher handles high-value cargo or sensitive operations

4. Emergency Procedures: Special procedures for emergency situations, used in high-risk or safety-critical operations

5. International Operations: Additional provisions for cross-border operations, used when dispatch involves international coordination

6. Subcontracting: Terms for engaging subcontractors, used when dispatcher may need to delegate certain duties

7. Intellectual Property: Protection of IP rights, used when dispatcher may create or use proprietary systems

What schedules should be included in a Dispatcher Agreement?

1. Schedule A - Service Level Agreement: Detailed performance standards and metrics

2. Schedule B - Fee Schedule: Detailed breakdown of compensation, bonuses, and penalties

3. Schedule C - Operating Procedures: Standard operating procedures and protocols

4. Schedule D - Equipment List: Inventory of provided equipment and systems

5. Schedule E - Training Requirements: Detailed training programs and certification requirements

6. Appendix 1 - Communication Protocols: Standard communication procedures and emergency protocols

7. Appendix 2 - Reporting Templates: Standard forms and templates for required reports

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Indonesia

Publisher

Ƶ

Document Type

Service Agreement

Cost

Free to use
Relevant legal definitions


















































Clauses




































Relevant Industries

Transportation and Logistics

Manufacturing

E-commerce

Food Delivery

Healthcare

Emergency Services

Utilities

Mining

Construction

Telecommunications

Courier Services

Public Transportation

Aviation

Maritime Transport

Oil and Gas

Relevant Teams

Operations

Logistics

Fleet Management

Supply Chain

Distribution

Control Room

Resource Management

Transportation

Dispatch Operations

Emergency Response

Schedule Management

Legal

Human Resources

Compliance

Relevant Roles

Dispatcher

Operations Manager

Fleet Manager

Logistics Coordinator

Transportation Manager

Control Room Supervisor

Operations Supervisor

Resource Coordinator

Schedule Manager

Fleet Coordinator

Logistics Manager

Distribution Manager

Supply Chain Manager

Operations Director

Dispatch Supervisor

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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