The Client Agreement Form serves as the primary contractual document for businesses operating in Indonesia to formalize their service relationships with clients. This document is essential for any company providing professional services, consulting, or other business services in the Indonesian market. The agreement must comply with Indonesian law, particularly the Civil Code (KUH Perdata) and Law No. 24 of 2009 regarding language requirements. It typically includes comprehensive details about service scope, payment terms, intellectual property rights, confidentiality obligations, and dispute resolution mechanisms. The document should be prepared bilingually in English and Bahasa Indonesia, with clear provisions regarding the prevailing language version. Companies should use this Client Agreement Form when establishing new client relationships or updating existing service arrangements to ensure proper legal protection and clear understanding between parties.
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1. Parties: Identification of the service provider and client, including full legal names, addresses, and registration details
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Termination: Duration of the agreement and conditions for termination
6. Fees and Payment Terms: Service fees, payment schedule, and payment methods
7. Rights and Obligations: Detailed responsibilities and rights of both parties
8. Confidentiality: Provisions regarding confidential information handling
9. Intellectual Property: Ownership and usage rights of intellectual property
10. Liability and Indemnification: Limitations of liability and indemnification obligations
11. Force Majeure: Provisions for unforeseen circumstances and their handling
12. Governing Law and Dispute Resolution: Applicable law and method of resolving disputes
13. Language: Statement on dual language requirement and prevailing version
14. Notices: Communication methods and contact details for official notices
15. General Provisions: Miscellaneous legal provisions including severability and entire agreement
1. Data Protection: Required when personal data processing is involved, outlining compliance with Indonesian data protection regulations
2. Service Levels: Include when specific performance metrics and standards need to be maintained
3. Insurance: Required when specific insurance coverage needs to be maintained by either party
4. Anti-Corruption: Include for high-value contracts or when dealing with government-related clients
5. Assignment and Subcontracting: Include when there's possibility of contract transfer or use of subcontractors
6. Change Control: Required for long-term agreements where service scope might need adjustment
7. Compliance with Laws: Include when specific regulatory compliance requirements exist for the services
1. Schedule 1 - Service Description: Detailed breakdown of services, deliverables, and timelines
2. Schedule 2 - Fee Schedule: Detailed pricing structure, payment terms, and any variable costs
3. Schedule 3 - Service Levels: Performance metrics, reporting requirements, and remedies for non-performance
4. Schedule 4 - Contact Details: Key personnel and contact information for both parties
5. Appendix A - Required Forms: Standard forms used in service delivery or reporting
6. Appendix B - Technical Requirements: Technical specifications or requirements for service delivery
7. Appendix C - Compliance Checklist: List of regulatory requirements and compliance measures
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Information Technology
Consulting
Financial Services
Business Process Outsourcing
Legal Services
Marketing and Advertising
Engineering Services
Healthcare Services
Education and Training
Real Estate Services
Manufacturing
Retail
Relevant Teams
Legal
Compliance
Sales
Business Development
Operations
Account Management
Risk Management
Corporate Secretariat
Commercial
Client Services
Contract Administration
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Account Manager
Chief Executive Officer
Chief Operating Officer
Sales Director
Compliance Officer
Risk Manager
Project Manager
Commercial Director
Managing Director
Corporate Secretary
Operations Manager
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