The Shopping Agreement serves as a fundamental legal framework for retail transactions in Indonesia, establishing clear rights and obligations between merchants and customers. This document is essential for businesses engaged in both traditional retail and e-commerce operations, providing comprehensive coverage of transaction elements while ensuring compliance with Indonesian consumer protection laws and trade regulations. The agreement is designed to protect both parties' interests by clearly defining terms for ordering, payment, delivery, returns, and dispute resolution. It incorporates specific requirements from Indonesian legislation, including Law No. 8 of 1999 on Consumer Protection and Government Regulation No. 80 of 2019 for e-commerce transactions. The Shopping Agreement is particularly valuable for businesses seeking to establish standardized terms of sale while maintaining flexibility for different product categories and sales channels.
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1. Parties: Identification of the merchant/seller and customer/buyer with complete legal names and addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Agreement: Description of products/services covered under the agreement
5. Ordering Process: Procedures for placing and confirming orders
6. Pricing and Payment Terms: Product pricing, payment methods, and payment conditions
7. Delivery Terms: Delivery timeframes, shipping costs, and delivery procedures
8. Returns and Refunds: Policies and procedures for product returns and refund processing
9. Warranties and Representations: Product quality guarantees and merchant representations
10. Rights and Obligations: Detailed responsibilities of both parties
11. Term and Termination: Duration of agreement and conditions for termination
12. Dispute Resolution: Process for handling disputes and applicable jurisdiction
13. Governing Law: Specification of Indonesian law as governing law
14. General Provisions: Standard legal provisions including notices, amendments, and severability
1. Loyalty Program: Terms of customer loyalty program, if offered by the merchant
2. Electronic Commerce: Additional terms for online shopping when applicable
3. Personal Data Protection: Specific provisions for handling customer data and privacy
4. Special Promotions: Framework for handling special offers and promotional pricing
5. Installation Services: Terms for product installation services if applicable
6. Maintenance Services: Terms for ongoing maintenance services if offered
7. Product Customization: Terms for custom order products if available
8. Insurance: Insurance requirements and coverage for high-value items
1. Schedule A - Product List: Detailed list of products covered under the agreement with specifications
2. Schedule B - Price List: Current pricing for all products and services
3. Schedule C - Delivery Zones: Delivery areas and associated costs and timeframes
4. Schedule D - Return Procedures: Detailed procedures for product returns and quality claims
5. Schedule E - Warranty Terms: Specific warranty terms for different product categories
6. Appendix 1 - Required Documents: List of documents required for specific transactions
7. Appendix 2 - Quality Standards: Detailed product quality standards and specifications
8. Appendix 3 - Contact Information: Contact details for key personnel and departments
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Consumer Goods
Fashion and Apparel
Electronics
Home and Furniture
Food and Beverage
Luxury Goods
Sporting Goods
Beauty and Personal Care
Department Stores
Specialty Retail
Relevant Teams
Legal
Commercial
Retail Operations
E-commerce
Customer Service
Supply Chain
Compliance
Sales
Risk Management
Procurement
Business Development
Relevant Roles
Retail Operations Manager
E-commerce Manager
Legal Counsel
Commercial Director
Sales Manager
Customer Service Manager
Supply Chain Manager
Compliance Officer
Business Development Manager
Store Manager
Operations Director
Risk Manager
Contract Administrator
Procurement Manager
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