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Service Level Agreement For Warehousing And Distribution for Indonesia

Service Level Agreement For Warehousing And Distribution Template for Indonesia

This document is a comprehensive Service Level Agreement (SLA) that governs warehousing and distribution services in Indonesia, structured in accordance with Indonesian civil law and relevant trade regulations. It establishes detailed performance metrics, operational requirements, and service standards for warehouse management and distribution services, while ensuring compliance with Indonesian warehousing regulations, trade laws, and logistics requirements. The agreement covers essential aspects including storage conditions, handling procedures, delivery timeframes, quality control measures, and reporting requirements, all within the context of Indonesian business practices and legal framework.

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What is a Service Level Agreement For Warehousing And Distribution?

The Service Level Agreement For Warehousing And Distribution is essential for businesses operating in Indonesia that require professional warehousing and distribution services. This agreement is particularly relevant in the context of Indonesia's growing logistics sector and increasing demand for standardized warehouse operations. It is designed to comply with Indonesian regulations, including the Law No. 7 of 2014 on Trade and Government Regulation No. 90 of 2014 on warehousing. The document establishes clear performance metrics, operational standards, and service levels for warehouse management and distribution services, while addressing specific requirements under Indonesian law. It is commonly used when companies outsource their warehousing and distribution operations to third-party providers, requiring detailed service specifications, performance measurements, and clear accountability structures.

What sections should be included in a Service Level Agreement For Warehousing And Distribution?

1. Parties: Identification of the service provider and customer, including full legal names and registration details

2. Background: Context of the agreement, business relationship, and purpose of the SLA

3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement

4. Service Scope: Comprehensive description of warehousing and distribution services to be provided

5. Service Levels and Performance Metrics: Specific, measurable performance standards and KPIs for the services

6. Operational Requirements: Daily operational procedures, handling requirements, and storage conditions

7. Security and Safety Standards: Security measures, safety protocols, and compliance requirements

8. Reporting and Communication: Regular reporting requirements, communication protocols, and review meetings

9. Pricing and Payment Terms: Service fees, payment schedule, and pricing adjustments

10. Liability and Insurance: Allocation of risks, liability limits, and required insurance coverage

11. Term and Termination: Agreement duration, renewal terms, and termination conditions

12. Force Majeure: Provisions for unforeseen circumstances and force majeure events

13. Confidentiality: Protection of confidential information and trade secrets

14. Dispute Resolution: Procedures for resolving disputes under Indonesian law

15. General Provisions: Standard legal provisions including notices, amendments, and governing law

What sections are optional to include in a Service Level Agreement For Warehousing And Distribution?

1. Technology Integration: Details of warehouse management systems and technology integration, included when technological solutions are part of the service offering

2. Value-Added Services: Additional services such as packaging, labeling, or quality control, included when offering beyond basic warehousing and distribution

3. Environmental Compliance: Specific environmental standards and sustainability requirements, included for specialized goods or when required by customer

4. Customs and International Shipping: Provisions for international distribution and customs handling, included when services involve cross-border operations

5. Training and Staff Requirements: Specific staff qualification and training requirements, included when handling specialized goods or requiring specific certifications

6. Disaster Recovery: Detailed business continuity and disaster recovery procedures, included for high-value or critical goods storage

7. Quality Management System: Specific quality management standards and certifications, included when handling regulated products or customer requirements

What schedules should be included in a Service Level Agreement For Warehousing And Distribution?

1. Schedule 1 - Service Level Specifications: Detailed breakdown of service levels, KPIs, and measurement methodologies

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and calculation methods for all services

3. Schedule 3 - Operational Procedures Manual: Detailed procedures for receiving, storage, handling, and distribution

4. Schedule 4 - Facility Specifications: Details of warehouse facilities, equipment, and storage conditions

5. Schedule 5 - Insurance Requirements: Specific insurance types and coverage levels required

6. Schedule 6 - Report Templates: Standard formats for performance reports and documentation

7. Schedule 7 - Emergency Procedures: Detailed emergency response and contingency procedures

8. Appendix A - Contact Details: Key personnel and emergency contact information

9. Appendix B - Compliance Certificates: Copies of relevant licenses, permits, and certifications

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Indonesia

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions



















































































Clauses














































Relevant Industries

Manufacturing

Retail

E-commerce

Food and Beverage

Pharmaceuticals

Consumer Goods

Electronics

Automotive

Fashion and Apparel

Industrial Equipment

Agriculture

Chemical

Healthcare

Construction Materials

Relevant Teams

Legal

Supply Chain

Operations

Logistics

Procurement

Risk Management

Quality Assurance

Compliance

Commercial

Contract Management

Distribution

Warehouse Operations

Relevant Roles

Supply Chain Manager

Logistics Manager

Warehouse Manager

Operations Director

Distribution Manager

Procurement Manager

Contract Manager

Legal Counsel

Commercial Director

Chief Operations Officer

Supply Chain Director

Logistics Coordinator

Quality Assurance Manager

Compliance Officer

Risk Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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