This Service Agreement template is designed for use in the Indonesian business environment, providing a comprehensive framework for service-based relationships between organizations. It is particularly relevant when establishing formal service arrangements that need to comply with Indonesian law and regulatory requirements. The document incorporates essential elements required by the Indonesian Civil Code (KUHPerdata) and other relevant legislation, including mandatory language requirements under Law No. 24 of 2009. The Service Agreement is structured to address various aspects of service delivery, including scope definition, performance metrics, payment terms, and dispute resolution mechanisms, while maintaining flexibility to accommodate different service types and industry-specific requirements. It is commonly used for both domestic and international service arrangements where Indonesian law governs the relationship.
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1. Parties: Identification of the service provider and service recipient, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement, relationship between parties, and general purpose of the service arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Overview of services to be provided, with reference to detailed service description in schedule
5. Term and Termination: Duration of agreement, renewal terms, and circumstances for termination
6. Fees and Payment: Payment terms, invoicing requirements, and payment methods
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Performance Standards: Required service levels and quality standards
10. Confidentiality: Protection of confidential information and trade secrets
11. Liability and Indemnification: Limitation of liability and indemnification obligations
12. Force Majeure: Provisions for unforeseen circumstances preventing performance
13. Language: Specification of agreement language in compliance with Law No. 24 of 2009
14. Governing Law: Specification of Indonesian law as governing law
15. Dispute Resolution: Process for resolving disputes under Indonesian jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Intellectual Property Rights: Include when services involve creation or use of intellectual property
2. Data Protection: Include when personal data processing is involved in service delivery
3. Regulatory Compliance: Include when services are in regulated industries
4. Insurance: Include when specific insurance coverage is required for service delivery
5. Anti-Corruption: Include when dealing with government entities or high-risk sectors
6. Change Control: Include when service scope may need frequent modification
7. Subcontracting: Include when service provider may need to subcontract certain services
8. Business Continuity: Include for critical services requiring disaster recovery planning
9. Exit Management: Include for complex services requiring transition planning
1. Schedule 1 - Detailed Service Description: Comprehensive description of all services to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics and measurement criteria
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key personnel from both parties responsible for service delivery
5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery
6. Schedule 6 - Required Reports: List and templates of required service reports and their frequency
7. Appendix A - Contact Details: Contact information for key representatives from both parties
8. Appendix B - Service Locations: List of approved service delivery locations
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Consulting
Facilities Management
Business Process Outsourcing
Manufacturing
Healthcare Services
Educational Services
Financial Services
Construction Services
Telecommunications
Logistics and Supply Chain
Marketing and Advertising
Relevant Teams
Legal
Procurement
Operations
Finance
Compliance
Risk Management
Business Development
Project Management
Account Management
Vendor Management
Service Delivery
Internal Audit
Commercial
Relevant Roles
Chief Executive Officer
Chief Operating Officer
Chief Financial Officer
Legal Counsel
Procurement Manager
Contract Manager
Operations Director
Project Manager
Business Development Manager
Compliance Officer
Risk Manager
Department Head
Service Delivery Manager
Account Manager
Vendor Manager
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